Saphire Meson-Liriano
Swindon,Wiltshire
Summary
Compassionate and dedicated Support Worker with a genuine passion for helping people achieve their goals and improve their quality of life. Experienced in supporting individuals with mental health needs, dementia, and substance misuse challenges, while promoting independence, confidence, and wellbeing. Known for building positive relationships, adapting to individual needs, and providing consistent, person-centred support with empathy, patience, and professionalism.
Overview
10
10
years of professional experience
Work History
Support Worker
The Salvation Army
Swindon
10.2023 - Current
- Managed caseload of clients with complex needs, including mental health and substance misuse, ensuring tailored support and intervention.
- Implemented strategies to support clients with mental health issues, contributing to their emotional and psychological well-being.
- Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
- Advocated for clients' rights and interests, ensuring their voices were heard in care planning and decision-making processes.
- Liaised with external agencies (e.g. CGL, probation, housing services) to coordinate care, enhancing service delivery and client outcomes.
- Maintained detailed records of client progress and interventions, facilitating ongoing evaluation and improvement of care strategies.
- Managed various administrative duties, including organising client files and scheduling appointments.: rent collection, emails, phone calls, and reporting.
Support Worker (Agency)
Wolf Healthcare
02.2023 - 10.2023
- Promoted independence by providing budgeting guidance, life skills training, and emotional support tailored to individual needs
- Supported clients in residential and supported living settings, enhancing their daily living skills and overall well-being
- Collaborated with multidisciplinary teams to deliver coordinated care plans, ensuring comprehensive support for clients
Care Assistant
Angel Care
Swindon
05.2021 - 12.2022
- Delivered personal care and supported daily living activities to enhance comfort and dignity
- Assisted with meals, hydration, and mobility to promote well-being and independence
- Completed training in dementia care, first aid, and manual handling to ensure safety and quality of care
- Provided care at Orchid Care Home
Care Assistant (Agency)
Smithridge Healthcare
Swindon
03.2021 - 05.2021
- Delivered care across multiple homes, including dementia units, ensuring personalised support for each resident
- Assisted residents with personal hygiene and meal support, enhancing their comfort and dignity
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
Customer Care / Crew Member
McDonald's
Swindon Town
10.2019 - 02.2021
- Provided exceptional customer service in fast-paced environment, ensuring customer satisfaction
- Oversaw food service operations at tills and drive-thru, facilitating smooth service delivery
- Upheld hygiene standards and adhered to COVID-19 protocols to ensure customer safety
Care Assistant
Ridgeway Rise
St. Andrew's Ridge
07.2019 - 09.2019
- Assisted residents with personal care and daily routines, promoting dignity and comfort
- Participated in training on manual handling techniques and dementia awareness, enhancing skills for resident safety and well-being
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
Waitress
The Freke Arms
Hannington
09.2016 - 07.2019
- Served food and drinks, responded to customer queries, and upheld cleanliness standards
- Ensured customer satisfaction by professionally resolving complaints and addressing concerns
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
Education
Functional Skills Maths Level 2 - Maths
Swindon North Star College
Swindon01-2018
BTEC - Media Makeup Level 3 (Year 1)
Swindon North Star College
Swindon01-2018
GCSE - English
Highworth Warneford School
Highworth01-2017
GCSE - Art
Highworth Warneford School
Highworth01-2017
Skills
- Personal Care & Hygiene Support
- Mental Health & Substance Misuse Support
- Motivational Interviewing
- Harm Reduction & Safeguarding
- Fire Safety & Evacuation Chair Training
- Ligature Response & Naloxone Training
- Email Etiquette
- NSP Level 1 & 2
- Strong Communication & Teamwork
- Basic IT & Administrative Skills
- Naloxone Training
- Neurodiversity awareness
- Developing a Trauma Sensitive Approach - Level 2
- Adverse Childhood Experiences Awareness - Level 1
- Suicide awareness
References
- Deborah, Toomey, Service Manager, Deborah.toomey@salvationarmy.org.uk, The Salvation Army, Available upon request or contact
- Sam, Price, Manager, 0333 366 0298, Wolf Healthcare, Available upon request or contact
- Additional references available from previous employers
Timeline
Support Worker
The Salvation Army
10.2023 - Current
Support Worker (Agency)
Wolf Healthcare
02.2023 - 10.2023
Care Assistant
Angel Care
05.2021 - 12.2022
Care Assistant (Agency)
Smithridge Healthcare
03.2021 - 05.2021
Customer Care / Crew Member
McDonald's
10.2019 - 02.2021
Care Assistant
Ridgeway Rise
07.2019 - 09.2019
Waitress
The Freke Arms
09.2016 - 07.2019
Functional Skills Maths Level 2 - Maths
Swindon North Star College
BTEC - Media Makeup Level 3 (Year 1)
Swindon North Star College
GCSE - English
Highworth Warneford School
GCSE - Art
Highworth Warneford School