Santiago Flor
London
Summary
Dedicated professional with nearly 3 years of experience in customer service, specializing in customer engagement and relationship building. Proven ability to manage complaints effectively while multitasking in high-pressure environments. Strong verbal communication and active listening skills enhance customer interactions and satisfaction. Quick learner with adaptability to new work settings, committed to fostering positive experiences and maintaining high performance standards.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Waiter bartender
Jamon Jamon Soho
London
2023.08 - Current
- Solved customer complaints in efficient way whilst maintaining positive dining atmosphere.
- Complied with all health and safety regulations diligently, ensuring safe work practices at all times.
- Re-stocked bar appropriately to maintain freshness of products.
- Contributed towards team goals with use of effective cooperation with colleagues.
- Ensured clean working environment with careful attention to details and hygiene standards.
- Catered special events professionally, improving overall guest experience.
Education
GCSEs -
Greig City Academy
London 2018.10 - 2023.06
BTEC - Uniformed Protective Services
Haringey Sixth Form College
London 2023.09 - 2025.06
BSc (Hons) - Criminology & Criminal Psychology
University of Greenwich
London 2025.11 -
Skills
- Costumer service & costumer engagement
- Strong verbal communication
- Active listening
- Building fellowship with costumers
- Personalised recommendations
- Multitasking in fast-paced environments
- Time management & prioritisation
- Working under pressure
- Quick learning & adaptability
Certification
Food Standards Agency - Food Allergy and Intolerance Training
Achieved 19 November 2025
Languages
English
Fluent
Spanish
Native
Timeline
BSc (Hons) - Criminology & Criminal Psychology
University of Greenwich
2025.11 -
BTEC - Uniformed Protective Services
Haringey Sixth Form College
2023.09 - 2025.06
Waiter bartender
Jamon Jamon Soho
2023.08 - Current
GCSEs -
Greig City Academy
2018.10 - 2023.06