Sanket Savaliya
Basingstoke,United Kingdom
Summary
Proactive Telecare Field Engineer specialising in the modern migration to digital alarm systems. Possessing strong technical competency in network configuration and advanced fault resolution for IP units and peripherals (e.g., fall detectors, environmental sensors). Adept at training users and caregivers, translating technical processes into simple, confidence-building steps. Instrumental in successfully rolling out new technology across the county, exceeding monthly installation targets by an average of 15%.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Telecare Engineer
Red Alert Ltd
Basingstoke, Hampshire
09.2022 - 11.2025
- Conduct end-to-end installation, configuration, and testing of analogue and next-generation digital (IP-based) telecare systems in vulnerable users' homes.
- Perform site-specific risk assessments and install a wide range of peripheral devices, including fall detectors, property exit sensors, flood detectors, and key safes.
- Execute both reactive fault diagnosis and proactive maintenance, demonstrating strong technical proficiency to achieve high first-time fix rates for all service calls.
- Provided clear, patient, and empathetic training to clients and their families on the safe and correct operation of the equipment, promoting user confidence and independence.
- Manage company vehicle stock and maintain accurate inventory levels to ensure efficient service delivery against daily scheduling targets.
- Complete comprehensive digital documentation, including installation reports, service logs, and client detail updates, ensuring strict compliance with GDPR and company protocols.
- Liaise effectively with care coordinators, monitoring centres, and housing teams to coordinate installation schedules and escalate complex client support issues.
Data Analyst- internship
Data Glacier
Remote
01.2024 - 03.2024
- Leveraged Python programming skills to automate routine tasks, boosting productivity levels significantly.
- Created interactive dashboards using Power BI for easy data interpretation and presentation.
- Identified trends in data to help inform decision-making processes.
- Collected and analysed complex datasets for business strategy enhancement.
Customer Service Manager
Entain
Harrow Weald, Harrow
07.2019 - 09.2022
- Kept up-to-date with store promotions to provide accurate information to customers.
- Assisted customers with enquiries to enhance their shopping experience.
- Handled high volumes of transactions during holiday seasons efficiently.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
Project Engineer
Nokia Siemens Networks Limited
Surat, India
01.2017 - 12.2018
- Responsible for dealing with 2G,3G & 4G network enhancement activities, primarily through installation & commissioning (I&C)
- Collaborated on major telecommunications projects, ensuring successful completion within deadlines.
- Maintained high industry standards by complying with regulations and guidelines at all times.
1ST LINE SERVICE DESK VOIP ENGINEER
TEAM LEASE SERVICES PRIVATE LIMITED
Ahmedabad, Gujarat
10.2016 - 01.2017
- Streamlined network operations by implementing VoIP protocols.
- Increased efficiency with regular maintenance of VoIP systems.
- Assured high-quality performance by troubleshooting network issues.
- Designed network topologies to enhance communication infrastructure.
- Tested and repaired VoIP hardware for improved system functionality.
Technical Support Engineer
Huawei Technologies India
Ahmedabad, Gujarat
01.2016 - 10.2016
- Streamlined communication processes between IT department and end-users, promoting better understanding of technical requirements.
- Shared knowledge about latest technological advancements with team, fostering culture of continuous learning and development.
- Coordinated with vendors for procurement and maintenance of IT equipment, achieving cost-effectiveness without compromising on quality standards.
Education
Master of Science - Management with Data Analytics, Information Technology
BPP University
City of London 09.2021 - 09.2022
NVQ Level 4 - Engineering management
De Montfort University
Leicester 01.2019 - 09.2021
Bachelor's degree - Electrical, Electronic and Communications Engineering Technology/Technician
Parul University
India 01.2012 - 01.2016
NVQ Level 2 - Cyber Security, Information Technology
Bridgwater & Taunton College
Bridgwater, Somerset 06.2023 - 08.2023
Skills
- Cybersecurity
- Cyber Defence
- Telecom Infrastructure
- Troubleshooting
- Python (Programming Language)
- Microsoft Power BI
- SQL
- NoSQL
- Voice over IP (VoIP)
- Wireless technology expertise
- VoIP integration
- IP network design
Certification
- Foundations: Data, Data, Everywhere - Google
- Data Analytics Consulting Virtual Internship - KPMG UK
- SQL for Data Analysis - LinkedIn
- Data Engineering Foundations - LinkedIn
- Introduction to SQL - DataCamp
Honor's & Awards
EMPLOYEE OF THE YEAR 2023 - Red Alert Ltd
Accomplishments
Employee of the year - 2023 from Red Alert Telecare.
Languages
English
Intermediate
Hindi
Fluent
Gujarati
Native
Timeline
Data Analyst- internship
Data Glacier
01.2024 - 03.2024
NVQ Level 2 - Cyber Security, Information Technology
Bridgwater & Taunton College
06.2023 - 08.2023
Telecare Engineer
Red Alert Ltd
09.2022 - 11.2025
Master of Science - Management with Data Analytics, Information Technology
BPP University
09.2021 - 09.2022
Customer Service Manager
Entain
07.2019 - 09.2022
NVQ Level 4 - Engineering management
De Montfort University
01.2019 - 09.2021
Project Engineer
Nokia Siemens Networks Limited
01.2017 - 12.2018
1ST LINE SERVICE DESK VOIP ENGINEER
TEAM LEASE SERVICES PRIVATE LIMITED
10.2016 - 01.2017
Technical Support Engineer
Huawei Technologies India
01.2016 - 10.2016
Bachelor's degree - Electrical, Electronic and Communications Engineering Technology/Technician
Parul University
01.2012 - 01.2016