I have been managing complex IT infrastructure in a large Software House for 25 years dealing with the complex requirements of 700+ developers as well as the more normal administrative functions such as HR and finance. Being team leader for a team of up to 8 engineers my role was to design and implement not only basic infrastructure such as WAN’s firewalls and wireless, but also the more esoteric environment requirements specific to software developments such as code repositories, Wiki’s, replica test environments. I also ensured that the more standard environments such as Exchange, Web Services, SharePoint, Active Directory, file services, HR and finance apps such as SAP and of course making sure that everything was backed up locally as well as being replicated to our DR sites. This environment was a mix of blue-sky new technologies as well as integration into an existing well-established Global Enterprise Environment. This required a large amount of tact and superb communication skills to win over the support my American peers. I also worked closely with our facilities management team to ensure our work environment was as good as it could be and that when we expanded/ refurbed that we could incorporate the latest technologies and ideas. With over 700 users, break-fix and refreshing user laptops as well as patching and updating was a high priority, which included working with suppliers utilising global contracts as much as possible. I was also responsible at one stage to ensure that our licensing was managed correctly, at that stage we had over 200 different pieces of software to actively manage. In my previous role I was in technical pre-sales, designing solutions for customers using a variety of platforms to suit their individual needs. I then installed and supported those implementations according to agreed support contracts. I was also Workshop Manager looking after a team of 5 engineers ensuring that we kept our Toshiba Preferred Repair workshop. This meant that we were audited monthly by Toshiba to ensure we met their highest standards. Dedicated Senior Systems Engineer adept at collaborating with clients and team members to determine job scope and project milestones for mechanical systems projects. Over 35 years of systems engineering prowess and knowledge. Proactive and structured with drive for innovation.
IT infrastructure management
Team leadership
Design and implementation of WANs
Firewalls
Wireless networking
Code repositories
Wikis
Replica test environments
Exchange
Web Services
SharePoint
Active Directory
File services
SAP
Backup and disaster recovery
Integration of new technologies
Communication skills
Facilities management
User support
Laptop maintenance
Patching and updating
Supplier management
Software licensing management
Technical pre-sales
Solution design
Implementation support
Workshop management
Quality assurance
Infrastructure Management
Network Administration
Standard Operating Procedures
Requirements Gathering
Troubleshooting
Penetration Testing
Storage Area Networks
Design and implementation
Complex project delivery
Skilled in [Hardware]
ITIL framework knowledge
Windows Server Administration
Quality Assurance
Cloud services
Quality Assurance Testing
Virtualization Technologies
Software development experience
Data Analysis
Database Administration
Scripting languages proficiency
Customer proposals
Cost Estimates
Proficient in [Software]
Switches and routers
Process Documentation
Network infrastructure administration
Organizational improvement
Mobile devices
Process Optimization
Windows Server management
Cloud Computing Expertise
Containerization Technologies
Capacity Planning
System Architecture Design
Expert Problem Solving
Cybersecurity best practices
Incident Response Planning
Project Management
Interdepartmental contact
Configuration Management
Mechanical design expertise
CAD design
Continuous integration tools
Continuous Improvement
IT service management
Cybersecurity frameworks
CAD proficiency
Mechanical design modification
Backup testing
Infrastructure support
Requirement documentation
SOP creation
Advanced troubleshooting
Change management processes
Change control documentation
Windows Server expertise
Troubleshooting and analysis
System Troubleshooting
Technical Support
Scripting Languages
Cloud Computing
Software Development
Client service and support
Technical Analysis
System Testing
Hardware and software installation
Documentation Protocol Design
Helpdesk operations
Programming
User Support
Information Security
Network Security
TCP/IP protocol
Technical Writing
Product Development
Performance Tuning
Database locking
Infrastructure development
Virtualization
Hardware integration
Oracle
Application testing
Infrastructure tracking
Systems Analysis
Linux Certification
Mission-critical system design
Disaster Recovery
Network Architecture
Integration readiness analysis
Regression test management
Diagnostic design
Cybersecurity
Software requirement analysis
Microsoft Exchange
Model-based system engineering
Licensed [Job Title] - [Timeframe]