Sanjay Rajak Arya
London, Greater London,Greater London
Summary
Hospitality professional with hands-on experience in providing exceptional customer service, managing orders, and ensuring guest satisfaction. Adept at maintaining clean and organised dining environment, handling cash transactions, and collaborating with team members to deliver smooth service.
Overview
2
2
years of professional experience
Work History
Waiter
Purple Haze
Thamel,Kathmandu, Nepal
08.2023 - 04.2024
- Greeted new customers and offered immediate seating assistance.
- Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
- Removed discarded trash and used dishes from customer tables.
- Collaborated with kitchen and bar staff to ensure smooth operation and quick resolution of any service delays.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
Bar Staff Member
Senate Club
Thamel,Kathmandu, Nepal
02.2022 - 05.2023
- Served drinks and food to customers while ensuring timely delivery and exceptional service standards.
- Facilitated customer orders with attention to detail and efficiency.
- Facilitated drink preparation for customers, ensuring timely service and quality standards.
- Cleaned bar area to ensure a hygienic and welcoming environment for patrons.
- Kept bar stocked and organised for easy access and quick service to customers.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
- Conducted ID checks in line with Challenge 25 rules and regulations.
- Assisted with stock counting, ordering and replenishing.
- Managed bar inventory, restocking spirits, beers, and wines to maintain optimal levels.
- Processed cash, credit card and voucher payments to fast track process.
Education
MSc Management with Digital Marketing
BPP University
Portsoken, London01-2026
Bachelor of Business Administration -
Imperial Business College
Kathmandu01-2025
Skills
- Team collaboration
- Clear communication
- Time management
- Customer service
- Inventory management
- Order taking
- Cleaning and sanitation
- Memory for orders
- Punctual
- Bar cleaning and maintenance
- Basic mathematics
- Beverage knowledge
Languages
English
Intermediate
B1
Hindi
Upper Intermediate
B2
Nepali
Advanced
C1
Timeline
Waiter
Purple Haze
08.2023 - 04.2024
Bar Staff Member
Senate Club
02.2022 - 05.2023
MSc Management with Digital Marketing
BPP University
Bachelor of Business Administration -
Imperial Business College