Sanjay Kammili Naduvath
London,United Kingdom
Summary
Accomplished professional with extensive expertise in risk assessment, leadership, and staff management. Demonstrates proficiency in Microsoft Excel and project management, with a strong focus on team development strategies and training. Known for exceptional tolerance and patience, fostering a collaborative work environment. Career goal includes leveraging skills to drive organizational success through effective team supervision and development.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Team leader
H&M
London, Greater London
11.2023 - Current
- Manage and supervise team of 8 or more sales associates to achieve and exceed sales targets
- Created and maintained team schedules, daily rota, ensuring staffing levels to meet customer demand
- Delegated tasks effectively, fostering positive and collaborative team environment
- Drove sales performance by implementing effective sales strategies and promoting key products
- Ensured sales floor was organized, visually appealing, and well stocked
- Managed inventory and stock levels, ensuring accurate stock counts and timely replenishment
- Handled opening and closing procedures
Shop manager
Mobile Exchange
London, Greater London
07.2022 - 11.2023
- Provided insightful product knowledge to customers, enhancing their shopping experience
- Negotiated with suppliers for better prices, leading to improved profit margins
- Managed store inventory to ensure adequate stock levels at all time
- Delivered excellent customer experience with personalized service approach
- Fostered strong relationships with key customers to boost loyalty and repeat business
- Oversaw daily shop operations, ensuring smooth running of business activities
Customer support executive
Noble Enterprises
Bangalore, India
05.2021 - 04.2022
- Responded to customer inquiries and providing information about products, services, pricing and company policies
- Addressed and resolved customer complaints, concerns and technical issues
- Developed comprehensive understanding of company's products or services to provide accurate and reliable information to customers
- Handled customer orders, processing transactions and assisting with billing and payment-related inquiries
- Worked proactively to retain existing customers by offering personalized solutions and demonstrating value of company's products and services
Retail associate
Reliance Trends
Bangalore, India
06.2020 - 04.2021
- Operated cash registers, separated charge slips, coupons, and vouchers, balanced cash drawers and make deposits
- Maintained knowledge of current sale discounts and promotions
- Spoke with customers analyzing their needs, knowing their requirements, recommended products resulting in excellent customer satisfaction
- Ensured satisfaction throughout entire customer service process from initial greeting to order completion, helped customers find styles of their choosing
Education
B.Tech - Computer Science
Prist University
India 09.2017 - 09.2019
Master of Science - Cyber Security with Project Management
University of Bedfordshire
Luton 06.2022 - 06.2024
Skills
- Risk assessment knowledge
- Team supervision
- Leadership proficiency
- Team development strategies
- Tolerance and patience
- Staff management
- Microsoft excel
- Project management
- Training and development
Affiliations
- Cooking
- Photography
- Workout
- Fashion
Languages
English
Fluent
Malayalam
Native
Hindi
Fluent
Tamil
Fluent
Timeline
Team leader
H&M
11.2023 - Current
Shop manager
Mobile Exchange
07.2022 - 11.2023
Master of Science - Cyber Security with Project Management
University of Bedfordshire
06.2022 - 06.2024
Customer support executive
Noble Enterprises
05.2021 - 04.2022
Retail associate
Reliance Trends
06.2020 - 04.2021
B.Tech - Computer Science
Prist University
09.2017 - 09.2019
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