Sania Saeed Zafar
Salford Quays,Greater Manchester
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
Work history
Customer Assisstant
Tesco
Salford, Lancashire
2022.10 - Current
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Updated product labelling and pricing to reflect discounts and offers.
- Built lasting relationships with clients through customer service interactions.
- Informed customers regarding promos and warranty services to increase sales.
- Maintained knowledge of products and features to provide recommendations to customers.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Adhered to company procedures and guidelines to maintain compliance.
Trading Assisstant
Sainsbury's Local
Salford, Lancashire
2022.07 - 2023.03
- Inspected products for damages and expiry dates before processing refunds.
- Requested and checked customer IDs at checkout for age-restricted products.
- Carried out active selling from initial customer greeting.
- Totalled bills using maths skills and maintained accurate till count.
- Helped customers obtain specialised help for refunds and exchanges.
- Managed customer lines for minimum wait times and high satisfaction.
Coordinator
Ministry of Population, Telecom and Tevta
Muzaffarabad, Azad kashmir, Pakistan
2018.06 - 2020.12
- Addressed customer complaints and resolved issues.
- Answered phone calls and responded to emails from clients.
- Maintained tidy workplace to support cleanliness and quality standards.
- Trained and assigned tasks to team members.
- Scouted and booked venues for events and conferences.
- Managed submission from team to meet timely deadlines.
- Scheduled meetings to discuss progress of projects and tasks.
Education
Master of Arts - Security Studies
Birmingham City University
Birmingham, United Kingdom 2021.09 - 2022.09
Master of Science - International Relations
National Defence University
Islamabad 2019.02 - 2021.02
Bachelor of Science - International Relations
International Islamic University
Islamabad 2014.09 - 2018.09
Intermediate, FSC - Pre-Engineering
Girls Government College
Azad Kashmir, Pakistan 2012.01 - 2014.01
GCSEs - Science
Organon Schooling Concepts
Wah Cantt, Pakistan 2008.01 - 2011.01
Skills
- Project assistance
- Deadline management
- Email inbox management
- Microsoft Office
- Strategic research
- Team player
- Exemplary customer service
- Keen problem solver
Timeline
Customer Assisstant
Tesco
2022.10 - Current
Trading Assisstant
Sainsbury's Local
2022.07 - 2023.03
Master of Arts - Security Studies
Birmingham City University
2021.09 - 2022.09
Master of Science - International Relations
National Defence University
2019.02 - 2021.02
Coordinator
Ministry of Population, Telecom and Tevta
2018.06 - 2020.12
Bachelor of Science - International Relations
International Islamic University
2014.09 - 2018.09
Intermediate, FSC - Pre-Engineering
Girls Government College
2012.01 - 2014.01
GCSEs - Science
Organon Schooling Concepts
2008.01 - 2011.01