Sania Saeed Zafar
Salford Quays,Greater Manchester
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
Work history
Customer Assisstant
Tesco
Salford, Lancashire
10.2022 - Current
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Updated product labelling and pricing to reflect discounts and offers.
- Built lasting relationships with clients through customer service interactions.
- Informed customers regarding promos and warranty services to increase sales.
- Maintained knowledge of products and features to provide recommendations to customers.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Adhered to company procedures and guidelines to maintain compliance.
Trading Assisstant
Sainsbury's Local
Salford, Lancashire
07.2022 - 03.2023
- Inspected products for damages and expiry dates before processing refunds.
- Requested and checked customer IDs at checkout for age-restricted products.
- Carried out active selling from initial customer greeting.
- Totalled bills using maths skills and maintained accurate till count.
- Helped customers obtain specialised help for refunds and exchanges.
- Managed customer lines for minimum wait times and high satisfaction.
Coordinator
Ministry of Population, Telecom and Tevta
Muzaffarabad, Azad kashmir, Pakistan
06.2018 - 12.2020
- Addressed customer complaints and resolved issues.
- Answered phone calls and responded to emails from clients.
- Maintained tidy workplace to support cleanliness and quality standards.
- Trained and assigned tasks to team members.
- Scouted and booked venues for events and conferences.
- Managed submission from team to meet timely deadlines.
- Scheduled meetings to discuss progress of projects and tasks.
Education
Master of Arts - Security Studies
Birmingham City University
Birmingham, United Kingdom 09.2021 - 09.2022
Master of Science - International Relations
National Defence University
Islamabad 02.2019 - 02.2021
Bachelor of Science - International Relations
International Islamic University
Islamabad 09.2014 - 09.2018
Intermediate, FSC - Pre-Engineering
Girls Government College
Azad Kashmir, Pakistan 01.2012 - 01.2014
GCSEs - Science
Organon Schooling Concepts
Wah Cantt, Pakistan 01.2008 - 01.2011
Skills
- Project assistance
- Deadline management
- Email inbox management
- Microsoft Office
- Strategic research
- Team player
- Exemplary customer service
- Keen problem solver
Timeline
Customer Assisstant
Tesco
10.2022 - Current
Trading Assisstant
Sainsbury's Local
07.2022 - 03.2023
Master of Arts - Security Studies
Birmingham City University
09.2021 - 09.2022
Master of Science - International Relations
National Defence University
02.2019 - 02.2021
Coordinator
Ministry of Population, Telecom and Tevta
06.2018 - 12.2020
Bachelor of Science - International Relations
International Islamic University
09.2014 - 09.2018
Intermediate, FSC - Pre-Engineering
Girls Government College
01.2012 - 01.2014
GCSEs - Science
Organon Schooling Concepts
01.2008 - 01.2011
Similar Profiles
Aisosa OdiaAisosa Odia
Stocking associate (work experience) at TescoStocking associate (work experience) at Tesco
Jamie ShawJamie Shaw
Team Leader/Customer Services at TescoTeam Leader/Customer Services at Tesco
Grace SmithGrace Smith
Night Team Manager at TescoNight Team Manager at Tesco
Hakeem DavidHakeem David
Night shift worker at TescoNight shift worker at Tesco
Zinachimdi OkakpuZinachimdi Okakpu
Legal Intern at Silk law Clinic SalfordLegal Intern at Silk law Clinic Salford