Sandy Serwaa Boateng

• Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
• Actively engaged customers to provide general assistance and information on store merchandise.
• Promptly and proactively replenished stock to improve product accessibility
• Used POS system to process sales, returns, online orders, and gift card activations.

• Prepared agendas and took notes at meetings to archive proceedings.
• Kept clients engaged in social networks and communities for personal health and growth.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Created, prepared, and delivered reports to various departments.
• Developed and maintained relationships with customers to enhance customer satisfaction.

• Employed best practices in product placement strategies to help customers find products easily
• Helped customers to select products best suited to their health and dietary requirements
• Attended regular store training to keep up-to-date in store's regulations, emergency procedures and policies.
• Remained calm and composed in tense situations involving angry or upset customers.

• Processed cash and card payments during busy shopping periods, limiting customer wait times which helped improved customer experience
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Configured hardware, devices, and software to set up work stations for employees.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

• Member of PIWC choir member

Dissertation in Design and Implementation of cosmetics shopping