Summary
Overview
Work history
Education
Certification
Affiliations
References
Timeline
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Sandra Kirk

Dunfermline,Fife

Summary

Dedicated professional with 18 years of experience in customer service, delivering effective support and resolving inquiries efficiently. Proven problem solver with the ability to assist customers across diverse needs. Strong team player with a track record of building lasting customer relationships. Committed to providing exceptional service with a friendly and approachable manner

Overview

19
19
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Sales assistant

Asda Dunfermline Superstore
Fife
2005.12 - 2024.08

Addressed customer concerns and resolved

process issues through problem-solving techniques.

Handled cash transactions and managed till operations.

Assisted customers in locating products and packaging purchases.

Streamlined checkout processes to reduce customer wait times.

Maintained organized work areas to meet company standards.

Supported customers with additional needs

regarding goods transportation.

Resolved customer complaints and addressed

product inquiries effectively.

Sales Assistant

Asda Dunfermline Superstore
Fife
2005.09 - 2005.11
  • Work experience

Assisted customers in identifying needs and concerns

to provide suitable advice and product recommendations.

Resolved customer complaints and process issues through

efficient problem-solving methods.

Guided customers in locating specific items to improve satisfaction.

Supported timely stock replenishment to maintain product availability.

Collaborated with team members to meet sales goals.

Conducted daily inventory checks to ensure accurate stock levels.

Enhanced customer service by addressing queries and complaints effectively.

Sales Assistant

littlewoods
Dunfermline, Fife
2005.06 - 2005.08
  • Work experience

Addressed customer enquiries with professionalism

and attention to detail.

Welcomed customers upon arrival in a friendly manner.

Maintained clean and organised displays

to create a welcoming store environment.

Listened to customer needs to offer tailored

advice that enhanced sales opportunities.

Assisted customers in efficiently locating products.

Organised product merchandising by

category and size for easy navigation.

Ensured consistent availability of suitable stock levels on the shop floor.

Education

Certificate of Higher Education -

Gang Forth Work experience
Dunfermline, Fife
2004.02 - 2005.06

GCSEs -

Dunfermline high school
Dunfermline, Fife
1999.01 - 2003.08

Certification

Alison online courses

  • Basics of barista work April 2025 - May 2025
  • Becoming an activity's coordinator March 2025 - April 2025
  • First Aid training in the workplace February 2025 - March 2025

Affiliations

  • LEGO Building
  • Strategy Board Games/Chess
  • Cooking and Baking
  • reading and writing

References

References available upon request.

Timeline

Sales assistant

Asda Dunfermline Superstore
2005.12 - 2024.08

Sales Assistant

Asda Dunfermline Superstore
2005.09 - 2005.11

Sales Assistant

littlewoods
2005.06 - 2005.08

Certificate of Higher Education -

Gang Forth Work experience
2004.02 - 2005.06

GCSEs -

Dunfermline high school
1999.01 - 2003.08
Sandra Kirk