Samuel Vieira

I was invited to cover the store's nightshift operation and improve overall store's replenishment and availability.

Optimising the nightshift operation in making clear priorities in repleshiment that drive the online sales availability.

• Handled employee grievances to maintain harmony within the workforce.
• Cultivated a strong rapport with team members, fostering cohesive and collaborative workplace environment which brought our EVM colleague work satisfaction tool from 45% to 89%.
• Translated senior management directives into actionable front-line policies and implemented changes with staff.

• Managed teams comprising as many as 48 colleagues..
• Optimised merchandise display, contributing to improved store aesthetics and shopper engagement level and coordinated promotional activities for achieving higher brand visibility on the shop floor.
• Boosted overall store productivity with careful personnel management and motivation techniques.
• Delivered exceptional service standards by promoting team collaboration and commitment.
• Handled customer complaints effectively to maintain high levels of customer satisfaction.
• Provided coaching support for staff members which resulted in enhanced performances.
• Oversaw recruitment process thereby ensuring best talents were hired into the retail team.
• Conducted regular performance reviews, fostering a culture of accountability and continuous improvement.

• Assisted as seasonal worker during Covid-19.
• Promoted to Shift Leader after three months for demonstrating leadership qualities.
• Facilitated staff meetings to foster team spirit and cohesion.
• Secured placement in Rutherglen approximately one year later.