Samuel Thorne
York,ENG
Summary
A dedicated professional with strong communication skills honed through leadership roles in cadets, customer service experience at Nike, and client interactions in sports massage. Demonstrates exceptional teamwork abilities, integrity, and respect, enhanced by cadet training and practical work environments. Skilled in adapting to new situations and meeting tight deadlines. Holds Bronze Duke of Edinburgh Award with silver in progress and first aid training soon to be requalified. Committed to continuous development and delivering across diverse roles with the aim of exceeding expectations.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
Work history
Retail Assitant
Nike
York, North Yorkshire
2024.02 - Current
- Assisted customers in fitting rooms by recommending suitable alternatives or additional items for purchase whilst adhering to loss prevention policy.
- Boosted sales through comprehensive product knowledge and enthusiasm.
- Resolved customer complaints effectively, ensuring satisfaction for all parties involved.
- Handled transactions with precision, maintaining accurate till records.
- Supported back-of-house operations with product replenishment and processing deliveries.
- Demonstrated respect, friendliness, and a willingness to assist wherever necessary.
- Served customers with a warm welcome and a solution-based selling approach, achieving above-average KPIs.
- Trained new employees in a variety of areas and given roles like managing deliveries on an evening.
Education
Btec level 3 extended diploma - Sports and exercise science
York College
York 2024.09 - 2026.06
VTCT Level 3 Technical Specialist Certificate - Sports Massage Therapy
York College
York 2025.11 - 2026.06
AS level's - Psychology, Sociology, Geography
York College
York 2023.09 - 2024.06
GCSEs -
Millthorpe School
2018.09 - 2023.06
Skills
- Driving licence and 2 years of driving experience
- Provisional motorcycle licence
- Bronze DofE (silver in progress)
- First aid training (soon to be requalified)
Strong communication skills from my experience in leadership from cadets, working at Nike and understanding how to communicate effectively with clients from my sports massage experience
Ability to work in a team, as demonstrated by all my experience and improved upon from my experience leading teams
Integrity and respect have always been values I aspire to, and my time with the Cadets has enhanced them and given me an honest, easy-to-work-with character
Working to a tight time schedule is something I am familiar with I regularly have to complete tasks in a time frame which is shorter than expected
I'm also quick to adapt to new situations, as this regularly happens at my current job and was a frequent occurrence during cadets
Affiliations
- Fitness, I go to the gym 3 times a week minimum.
- Climbing
- I also play the guitar (not so consistently)
Accomplishments
In cadets, I received a medal for resiliency where I walked 80 miles across two days on concrete, motivating those around me and looking out for everyone during the event to ensure we succeeded as a team.
In cadets, I was also awarded a certificate to recognise the work I had done to develop those in my section through leadership, adaptation to their needs and success with challenging safeguarding-related issues.
Vollenteering
Cadets (3 years)
As a cadet, I led a section of 30 cadets and developed two other leaders. I supervised these cadets directly, ensuring their development was as good as it could be, managing and safeguarding issues, resolving conflicts and completing paperwork.
References
References available upon request.
Timeline
VTCT Level 3 Technical Specialist Certificate - Sports Massage Therapy
York College
2025.11 - 2026.06
Btec level 3 extended diploma - Sports and exercise science
York College
2024.09 - 2026.06
Retail Assitant
Nike
2024.02 - Current
AS level's - Psychology, Sociology, Geography
York College
2023.09 - 2024.06
GCSEs -
Millthorpe School
2018.09 - 2023.06