Samuel Notley
Barry,Vale of Glamorgan
Summary
Proficient in diagnosing and resolving a wide range of computer issues, from BIOS-related problems to hardware failures.
Completed the Basic Essential Skills course for Cisco, demonstrating proficiency in networking fundamentals.
Currently working towards a degree for networking and IT.
Available to start immediately.
Experienced in providing exceptional customer service.
Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Carpenter and joiner
Green Heart kitchens
Cardiff
11.2014 - 08.2015
- Completed high-quality carpentry and joinery on residential and commercial construction projects.
- Cut wood on machines or by hand depending on complexity of design.
- Operated tools, machinery and equipment to cut materials for construction use.
- Worked fast under time constraints to meet specific timelines.
- Fit range of first fixings, second fixings and formwork.
- Managed top-quality kitchen and bathroom renovations on time and on budget.
Customer service representative
conduit
Cardiff
07.2013 - 11.2013
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Processed inbound customer calls, providing information on service or product upgrades
- Adhered strictly to policies and procedures for continued company compliance.
Education
Bachelor of Science - Networking and IT
Open University
Milton Keynes 11.2023 -
Skills
- Skilled in TCP/IP and WAN
- Knowledgeable in Mac systems
- LAN aptitude
- Diagnostic software
- Hardware diagnosis
- Hardware upgrades
- Application support
- Application installations
- Technical issues analysis
- Desktop support
Certification
Cisco Networking Essentials
Affiliations
- building custom gaming PC's
- PC repairs for friends and family
Timeline
Bachelor of Science - Networking and IT
Open University
11.2023 -
Carpenter and joiner
Green Heart kitchens
11.2014 - 08.2015
Customer service representative
conduit
07.2013 - 11.2013
Cisco Networking Essentials
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