Summary
Overview
Work history
Education
Skills
Timeline
Generic

David Connelly

Barry,Vale of Glamorgan

Summary

A friendly, motivated English Literature graduate with strong communication and teamworking skills. An English degree has enabled me to become proficient at writing and editing diverse content, as well helping communicate with various individuals and groups with ease. While often working alone, employment as both a customer service advisor and English teacher has helped foster strong interpersonal, research and writing skills that allow me operate independently with minimal input whilst writing efficiently and concisely.

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work history

Private English Tutor

Self Employed
Cardiff, Vale of Glamorgan
01.2024 - Current
  • Adjusted pace of instruction based on individual learner capacity.
  • Taught exam-focused material aiding learners participating in standardized tests.
  • Established strong rapport with all students which led to increased trust and openness during sessions.
  • Assisted students in mastering English vocabulary for better communication skills.
  • Tailored curriculum to meet thespecific requirements of each learner to enhance progress rate.
  • Handled difficult subjects patiently enabling clearer understanding for learners.

English teacher

Jinhui Primary School
Chengdu, Sichuan
02.2020 - 07.2025
  • Focused on providing oral English lessons supplemented with basic grammar in order to improve language proficiency.
  • Taught spelling, pronunciation and sentence structure to form basic foundation of language.
  • Fostered a positive learning environment with clear classroom management strategies and adapted teaching styles and resources to suit student age and ability.
  • Encouraged class participation through interactive assignments.
  • Provided guidance and support to struggling students to help improve grades.
  • Evaluated student progress by providing short quizzes and examinations.
  • Consulted with colleagues in order to better improve my teaching abilities and ensure consistency across classes.

Inbound Customer Service Advisor

Firstsource Solutions
Cardiff, Vale of Glamorgan
04.2021 - 11.2021
  • Improved customer satisfaction by promptly addressing queries and complaints and finding provided detailed information about products and services to potential customers.
  • Built rapport with clients through empathetic handling of concerns and expressed care, patience and empathy when handling customer interactions.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Diagnosed and communicated technical problems to customers at appropriate level of understanding and assisted customers with product complaints, logging issues for investigation where necessary.
  • Retained product and service knowledge for persuasive customer pitching in order to increase the number of bookings made weekly.
  • Documented all call interactions with accuracy and attention to detail, ensuring streamlined record-keeping processes, enabling efficient follow up calls if required.

Education

120 Hours TEFL Certificate - English Language

TEFL Academy
Cardiff
04.2019 - 10.2019

Bachelor of Arts - English Literature

Cardiff University
Cardiff, CRF
07.2016

HSK 1 - Mandarin Chinese Beginners - Chinese

University of Cardiff
Cardiff, CRF
06.2016

A-Levels -

Llantwit Major
Llantwit Major, VGL
06.2012

GCSE -

Llantwit Major
Llantwit Major, VGL
06.2010

Skills

  • Clear Communication Skills
  • Effective Listener
  • Patient
  • Attention to Detail
  • Motivated to Succeed
  • Approachable and Friendly
  • Adaptable
  • Time Management

Timeline

Private English Tutor

Self Employed
01.2024 - Current

Inbound Customer Service Advisor

Firstsource Solutions
04.2021 - 11.2021

English teacher

Jinhui Primary School
02.2020 - 07.2025

120 Hours TEFL Certificate - English Language

TEFL Academy
04.2019 - 10.2019

Bachelor of Arts - English Literature

Cardiff University

HSK 1 - Mandarin Chinese Beginners - Chinese

University of Cardiff

A-Levels -

Llantwit Major

GCSE -

Llantwit Major
David Connelly