Samuel Martin
Swansea,City and County of Swansea
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Customer Service Team Member
Greggs
Swansea, City and County of Swansea
04.2025 - Current
- Participated actively in team meetings; fostered better understanding amongst colleagues.
- Supported colleagues during peak periods, enhancing overall productivity of the team.
- Utilised CRM system efficiently; enhanced tracking of customer interactions.
- Kept accurate records of discussions or correspondence with customers, aiding follow-up procedures.
- Provided product information to increase sales revenue.
Co op Customer Service Team Member
Co operative Food
Mumbles, City and County of Swansea
06.2021 - 08.2024
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Handled cash and card payments with accuracy.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
Education
NVQ Level 3 - Computer Science
Gower College Swansea (Coleg Gwyr Abertawe)
Swansea 09.2021 - 07.2023
GCSEs - English
Olchfa School
SwanseaGCSEs - Maths Numeracy
Olchfa School
SwanseaGCSEs - Media studies
Olchfa School
SwanseaSkills
- Customer Service
- Project Management
- Empathy towards customers
- Complaint resolution
- Social media monitoring
- Microsoft Office
- Data entry and processing
- Customer data management
- Social media customer service
- Social media management
- 80 WPM typing speed
- Sales enquiry handling
Affiliations
- Video&Photo Editing
- Social media management
- Games development
- Camping
- Physical Health
Languages
English
Fluent
Welsh
Elementary
Accomplishments
NVQ Level 3 Diploma - Computing
Achieved MySQL Skills Certificate
Achieved YouTube Partnership Programme
Achieved Twitch affiliation
References
References available upon request.
Timeline
Customer Service Team Member
Greggs
04.2025 - Current
NVQ Level 3 - Computer Science
Gower College Swansea (Coleg Gwyr Abertawe)
09.2021 - 07.2023
Co op Customer Service Team Member
Co operative Food
06.2021 - 08.2024
GCSEs - English
Olchfa School
GCSEs - Maths Numeracy
Olchfa School
GCSEs - Media studies
Olchfa School