Supervised team members to ensure excellent service delivery.
Managed cash flow, ensuring correct transaction procedures were followed.
Resolved customer complaints promptly, fostering positive relationships with clientele.
Coordinated with kitchen staff to provide seamless service during dining hours.
Trained staff for improved service quality and professionalism.
Enhanced customer satisfaction by managing bar operations efficiently.
Sports coach for children
Shine Wraparound Group
Bristol
07.2022 - 06.2024
Developed children's physical abilities by planning and implementing engaging sports sessions.
Fostered team spirit for improved performance during matches.
Enhanced children's understanding of sports rules with clear, concise coaching methods.
Improved children's coordination to enhance their sporting skills.
Education
Master of Arts - Politics with Contemporary History
King's College London
London
09/2023 - 09/2024
Bachelor of Arts - History
University of Bristol
Bristol
09/2020 - 06/2023
GCSEs - Mathematics
City of London Academy Islington
London
09/2013 - 07/2018
GCSEs - English Literature
City of London Academy Islington
London
09/2013 - 07/2018
GCSEs - English Literature
City of London Academy Islington
London
09/2013 - 07/2018
Skills
Frequent and formal communication both in-person and virtually, to speak to both customers and delivery services
Competent excel and maths skills due to cashing up everyday ensuring sales are monitored weekly
Great collaborative abilities working with other members of staff through delegating roles and ensuring their wellbeing during working hours
Leadership abilities due to role as supervisor meaning that I am people first point of contact in situations they do not know how to deal with
In constant communication with upper management making sure they are aware of any situations which arise and general maintenance of the business To therefore make sure it works smoothly
Timeline
Bar supervisor
The George and Vulture
07.2024 - 12.2024
Sports coach for children
Shine Wraparound Group
07.2022 - 06.2024
Master of Arts - Politics with Contemporary History