Samuel Hamilton
Oban,Argyll & Bute
Summary
Experienced in providing exceptional customer service and driving sales through engaging and knowledgeable interactions. Consistently build strong relationships with customers, identifying their needs and offering tailored solutions. Always maintain a positive attitude and thrive in fast-paced retail environments.
Overview
9
9
years of professional experience
Work History
Field Sales Representative
Trust Electric & Heating
04.2026 - Current
- Achieved company targets by implementing successful sales strategies.
- Developed and maintained strong relationships with clients to foster repeat business and referrals.
- Identified customer needs through effective questioning and recommended appropriate products.
- Handled customer queries and complaints with professionalism, restoring satisfaction swiftly.
- Resolved customer issues and complaints with quick-thinking problem-solving.
Duty Manager/Restaurant Manager
Pierhouse Hotel
Port Appin, Argyll and Bute
07.2024 - 03.2026
- Oversaw daily operations to ensure seamless delivery of hotel and restaurant services.
- Addressed customer complaints, resolving issues to maintain high satisfaction levels.
- Monitored staff performance, offering support and developing improvement plans.
- Managed stock control processes to maintain accuracy and reduce losses.
- Utilised inventory software for efficient stock management and data entry.
Teaching Assistant
Cairo English School
Cairo, Egypt
11.2023 - 06.2024
- Teach classes in specific topics.
- Developed engaging lesson materials to enhance student understanding across various subjects.
- Facilitated mastery of learning concepts through targeted one-on-one and small group tutoring.
- Collaborated with students to clarify tasks and ensure comprehension.
- Observe, record and report the progress students make.
- Give tests, invigilate exams, and mark pupils' work.
- Arrange and organise classroom environments to facilitate effective lessons.
- Establish positive relationships with students, leading by example and responding appropriately to classroom needs.
- Provide pastoral support to students.
Duty Manager
Palais bar
Glasgow
01.2023 - 10.2023
- Led by example in delivering first-class service, uplifting overall team performance in customer satisfaction surveys.
- Enhanced customer service, quality assurance and service speed by developing and implementing effective solutions.
- Maintained professional demeanour in customer interactions, answered concerns and resolved problems with a friendly and knowledgeable approach.
- Established short-term and long-term goals to achieve sales targets and boost customer retention.
- Participated in meetings to strategise sales initiatives and identify service improvement opportunities.
Bartender
Wickenberg Ltd
Glasgow
04.2022 - 03.2023
- Demonstrated full knowledge of all menu items, contents, and preparation methods.
- Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction.
- Enhanced customer orders through upselling and cross-selling techniques.
- Informed customers of special promotions to enrich their experience.
- Managed bar inventory, restocked supplies, and placed orders to maintain optimal stock levels.
- Conducted regular counts of bar stock.
Waiter
Selkirk Arms Hotel Kirkcudbright
Kirkcudbright, Dumfries and Galloway
06.2021 - 09.2022
- Waited tables and served drinks as a barman.
- Managed customer relations to enhance service experience.
- Facilitated training sessions for new staff members..
- Facilitated training sessions for new staff members.
- Conducted inventory checks to maintain optimal stock levels.
- Recognised by management as reliable and a helpful member of staff, leading to increased responsibility.
Head Pizza Chef
Polarbites Fish & Chip Restaurant
09.2017 - 08.2020
- Prepared a variety of high-quality pizzas, adhering to traditional and contemporary recipes.
- Assisted in food service, pizza preparation, and dishwashing as Kitchen Hand.
- Kept food preparation areas sanitised for excellent hygiene standards.
- Completed daily checklists of tasks to meet health codes and maintain a clean space.
- Supported team by consistently covering 2-5 shifts weekly.
Education
Nautical Studies and Marine Engineering
City of Glasgow College
Glasgow, GLG01-2021
Scottish Qualifications Certificate -
Kirkcudbright Academy
Dumfries & Galloway01-2020
Skills
- Sales strategies
- Customer engagement
- Customer service
- Inventory management
- Data Entry
- Event coordination
- Conflict resolution
- Time management
- Team leadership
- Adaptability
- Multitasking
- Staff development
Personal Statement
I currently work as a Field Sales Advisor for a large electric heating company based in England. I am looking for new position as I am interested in finding a career that has progression and from which I can learn. Prior to this, I worked in an international school based in Cairo Egypt, where I gained amazing life experience and worked in a large team of teachers to provide the best education we could to our students. I am a confident, motivated, and friendly individual who strives to go above and beyond expectations.
Interests
I have been on many activity and music residentials when I was younger, during which I would hike for days through amazing landscapes in the UK.
I'm a huge fan of music, I play and write songs on my guitar very often, I also enjoy traveling and have been to Europe, Africa, and Asia, and looking forward to crossing off a couple more continents in the coming years.
Additional Information
- June 2019 Duke of Edinburgh Award - Bronze Completed a two-day camping expedition over 15 miles.
- Outward Bound - Serious Adventure, Ullswater Completed ‘Skills for Life Award' (7 days).
- Awarded ‘Sea Cadet of the Year' (2013)
- Rotary young leadership award (RYLA) - I was chosen by my teachers to go on a weeks leadership course in Ardeonaig, Perthshire. Here I lead a group of 7 people up a mountain in foggy, stormy conditions in which I managed to get everyone up and back down the mountain safely, and still have a bit of fun on the way.
- RYA Sailing Level 1
- Speed boat license
- Bar license
Personal info
- DOB: 26/09/2003
- Full Driving licence
Musician
- In my free time I am a musician (guitar) and play in a band with my brother. We have released music on Spotify under the name (Noah Whyte) in an ode to our great grandfather, and we thought the name sounded cool.
Timeline
Field Sales Representative
Trust Electric & Heating
04.2026 - Current
Duty Manager/Restaurant Manager
Pierhouse Hotel
07.2024 - 03.2026
Teaching Assistant
Cairo English School
11.2023 - 06.2024
Duty Manager
Palais bar
01.2023 - 10.2023
Bartender
Wickenberg Ltd
04.2022 - 03.2023
Waiter
Selkirk Arms Hotel Kirkcudbright
06.2021 - 09.2022
Head Pizza Chef
Polarbites Fish & Chip Restaurant
09.2017 - 08.2020
Nautical Studies and Marine Engineering
City of Glasgow College
Scottish Qualifications Certificate -
Kirkcudbright Academy