Marcia Motta
Uckfield ,East Sussex
Summary
Dynamic sales professional with extensive expertise in direct sales, adept at achieving targets through effective product knowledge application and strategic business development, leveraging persuasive communication and sales negotiation skills to enhance client retention and satisfaction. Skilled in utilising digital tools for prospecting, networking, and stakeholder liaison, with a strong focus on customer service-oriented approaches, a professional with focus on customer relationship management and retention. Driving strong interpersonal skills and in-depth understanding of market dynamics. Capable of developing building long-term client partnerships to maximise business opportunities.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Field sales representative
Acosta Europe/Reach Contact LTD (Red Bull)
Maidstone, Kent
07.2023 - 04.2025
- Fostered strong relationships with clients by providing excellent customer service.
- Enhanced brand visibility by regularly attending trade shows and industry events.
- Maintained detailed records of all sales activities for future reference and improvement strategies,.
- Implemented effective sales strategies, improving brand awareness in the market.
- Tracked competitor activity closely to stay ahead in the competitive sales environment,.
- Conducted regular follow-ups with existing clients, ensuring client satisfaction and repeat business.
- Delivered customer solutions to maintain business and secure repeat trade.
- Grew sales region through targeted lead research and conversion.
- Achieved increased market share with strategic sales tactics and negotiation skills.
- Streamlined communication between different departments, fostering better teamwork and coordination.
Case Manager
Charles Taylor LTD (CEGA ASSISTANCE)
London, London
07.2022 - 05.2023
- Handled high-stress situations with calm, ensuring client safety.
- Liaised effectively with other professionals such as doctors, nurses and therapists in order to provide coordinated service delivery.
- Guided families through complex healthcare systems to secure necessary services.
- Advocated for clients' rights, ensuring fair treatment and access to services.
- Coordinated with multidisciplinary teams, providing comprehensive client support.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Carried out day-to-day duties accurately and efficiently.
Sales Consultant
All Clear Travel Insurance Ltd
Tunbridge Wells, Kent
11.2021 - 05.2022
- Closed complex deals with a strategic and customer-focused approach.
- Built strong relationships with customers, resulting in repeat business.
- Managed key accounts resulting in increased profitability for the company.
- Handled after-sales services proficiently, ensuring client retention.
- Dealt with customer queries effectively, maintaining high quality service standards.
- Utilised CRM software efficiently, improving lead tracking and follow-ups.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
Personal Cruise Advisor
P&O Cruises Ltd
Tunbridge Wells, Kent
08.2021 - 10.2021
- Boosted client satisfaction by providing clear and concise financial advice.
- Designed bespoke holiday packages for creating unforgettable experiences.
- Delivered excellent customer service consistently to build loyal clientele.
- Handled customer queries, enhanced brand reputation.
- Advised customers on visa processes to facilitate their international travels.
- Used destination knowledge to enhance customer trips with local recommendations.
- Prepared comprehensive travel itineraries using accessible formats for customers.
- Upsold guest experiences to maximise average booking value.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
Sales Agent
(Sensee) StaySure Travel Insurance Ltd
Tunbridge Wells, Kent
05.2020 - 08.2021
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Conducted market research to identify new business opportunities.
- Developed sales pitches tailored specifically to individual client needs.
- Displayed excellent multitasking abilities during high-pressure situations, ensuring optimal service delivery.
- Continually developed professional knowledge in the field of sales techniques and market trends.
- Enhanced sales performance with thorough knowledge of product range.
- Assisted customers in selecting optimal travel insurance options, safeguarding them from potential holiday mishaps.
- Discussed benefits of and information regarding travel insurance with clients and ensured that they got the best rates.
Executive Travel & Lifestyle (Self Employed)
BlueAcqua Travel & Lifestyle Ltd
Tunbridge Wells, Kent
05.2019 - 03.2020
- Stayed informed about the latest hospitality trends, enabling tailored recommendations for clients' accommodation preferences.
- Coordinated travel arrangements, ensuring a hassle-free holiday experience for clients.
- Boosted sales through effective presentation of travel packages.
- Utilised CRM system proficiently to manage customer database efficiently.
- Conducted market research for understanding latest travel trends.
- Provided exceptional customer service to resolve travel queries promptly.
- Enhanced customer satisfaction with detailed knowledge of various destinations.
- Worked diligently on follow-ups, enhancing conversion rates from inquiry stage to final booking confirmation.
- Conducted calls professionally and politely to maintain excellent service standards.
- Advised customers on visas and travel safety.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
- Informed clients about cancellation policy and associated penalties.
- Used destination knowledge to enhance customer trips with local recommendations.
Education
Post Grad Cert. in Intern. Tourism & Aviation Mang - Tourism & Aviation Management
University of West London
London 01.2018 - 05.2020
Bachelor of Arts - International Tourism & Business English
London South Bank University
London 09.2011 - 10.2014
Skills
- Follow-Up communications
- Direct sales techniques
- Achieving targets
- Technical sales expertise
- Product knowledge application
- Digital tools use
- Business development
- B2C selling
- Client retention strategies
- Sales strategies
- Customer service-oriented
- Stakeholder liaison
- Product demonstration
- B2B selling
- Client Relationship Management
- Persuasive communication
- Sales negotiations
- Face-to-face selling
- Prospecting and networking skills
- Sales closing
- Product and service knowledge
- Interpersonal communication skills
- Field sales
Affiliations
- Swimming, playing volleyball, reading, watching movies and going for long walks.
Languages
English
Proficient (C2)
Portuguese
Proficient (C2)
Timeline
Field sales representative
Acosta Europe/Reach Contact LTD (Red Bull)
07.2023 - 04.2025
Case Manager
Charles Taylor LTD (CEGA ASSISTANCE)
07.2022 - 05.2023
Sales Consultant
All Clear Travel Insurance Ltd
11.2021 - 05.2022
Personal Cruise Advisor
P&O Cruises Ltd
08.2021 - 10.2021
Sales Agent
(Sensee) StaySure Travel Insurance Ltd
05.2020 - 08.2021
Executive Travel & Lifestyle (Self Employed)
BlueAcqua Travel & Lifestyle Ltd
05.2019 - 03.2020
Post Grad Cert. in Intern. Tourism & Aviation Mang - Tourism & Aviation Management
University of West London
01.2018 - 05.2020
Bachelor of Arts - International Tourism & Business English
London South Bank University
09.2011 - 10.2014
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