Samuel Hall
Tunstall,Staffordshire
Summary
I am a dedicated professional with expertise in a number of customer facing roles, I am committed to self-improvement and am capable of both independent working and excelling as part of a team. I believe it is important to always be expanding one's horizons and aim to continue to learn consistently through my time with a company in the hopes of growing both my own base of knowledge and looking to progress internally.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Sales administrator
RKW
Stoke-On-Trent
10.2024 - 02.2026
- Organising returns and orders of stock and ensuring that this is resolved and communicated within SLA’s.
- Being detail oriented and ensuring that customers are given the correct service based on their contractual agreements.
- Managing spreadsheets and keeping these up to date, both through Navision and external sources such as Excel.
- Working within a wider team to deftly communicate our progress on any given tasks to ensure this can be easily picked up or monitored.
Kitchen Sales Assistant
Wickes
Stoke-on-Trent
02.2022 - 09.2024
- Administration duties including, but not limited to liaising with fitters to ensure the correct and timely delivery of stock, dealing with customer queries and complaints across the whole of the sales and installation journey, booking appointments from designers and setting customer expectations and uncovering their wishlist for the process ahead.
- I was the first point of contact for the department and as such all store level customer interactions, calls, emails and inquiries and are filtered through me and either resolved personally or directed to the correct point of contact.
- Working within a small and close nit team to aid in driving sales and accommodating both my fellow staff and customers however possible.
- Maintaining a professional standard and demeanor on the shop floor at all times and always being ready to greet and interact with customers.
- Keeping the showrooms clean and tidy and ensuring these are always at their most presentable.
Office Administrator
Emma Bridgewater
Stoke-on-Trent
07.2021 - 09.2021
- Temporary Position
- Office based role with some elements of warehouse work.
- I was expected to log the movement of stoke and data throughout the Warehouse.
- This would include conducting searches of the warehouse for any missing items and stock counting,
- Data from this would then be input into the company wide systems to outline findings.
Administration assistant
DPD
Stoke-on-Trent
11.2020 - 04.2021
- Temporary Position
- Operated in an office based team to ensure the consistent and punctual delivery of goods by drivers on the road.
- To do this I with systems both in house and external to keep track of and help improve on daily targets.
- Fed-back on the above points to management on a regular basis.
- I also worked with drivers on the road assisting with any issue or queries that may arrise.
Order Picker
Sainsbury's
Stoke-on-Trent
04.2020 - 06.2020
- Temporary Position
- I was expected to collate and organise orders for customers unable to make it to the shop
- In doing this I would aim to meet targets in order to ensure and accurate delivery of orders
- Working in a team to increase productivity whilst obeying ongoing Covid guidelines.
Dispatcher
ISS
Stoke-on-Trent
12.2019 - 02.2020
- Temporary Position.
- I Worked to dispatch engineers and ensure a timely delivery of goods and services throughout.
- I also spent an extensive amount of time within Office to ensure that productivity was maximised across our dispatch regions.
- Ensured that there was always a middle man between engineers and any jobs they may need to undertake.
- Updated any and all specialist systems and programs to ensure functionality and smooth running.
Customer Service Advisor
Bet365
Stoke-on-Trent
06.2017 - 12.2019
- Holding multiple conversations whilst ensuring an excellent experience for all customers.
- Working with different cultures and levels of understanding and conveying information in a concise manner to match understanding.
- Dealing with difficult and frustrated customers and establishing resolutions to suit both parties.
- Working with new advisers to help teach the job role, and welcome them into a team environment.
- Delegating tasks throughout the team and assisting with the continued development of the advisers within this.
- Being entrusted to work with escalated contact and gaining experience in working to resolve volatile situations, including dealing with potential gambling problems as a first point of contact.
Sakes Cashier
Betfred
Stoke-on-Trent
02.2017 - 06.2017
- Directly working with members of the public and providing a friendly atmosphere.
- Dealing with Cash and ensuring the safety of customers funds.
- Understanding mental mathematics with relation to bet types and being able to quickly calculate pay-out's and stakes.
- Having a good sporting knowledge and being able to convey this confidently.
Bar Staff
New Vic Theatre
Newcastle-under-Lyme
07.2014 - 09.2015
- Ensuring the comfort of all members of the public and staff.
- Dealing with customers, problems and inquiries.
- I worked to adhere to any and all licensing regulations whilst on site and was entrusted with access to tills in order to keep finances aligned
- I was expected to keep a clean and hygienic work space to mitigate the spread of disease and illness.
Education
A-Levels - Media Studies - B, Engish Language - C, English Literature - C, History - D.
Newcastle-under-Lyme College
Newcastle-under-Lyme 09/2013 - 07/2014
GCSEs - Maths - A, Statistics - A, English Language - A, English Literature - B, Science - B
Biddulph High School
Stoke-on-Trent 09/2008 - 06/2012
GCSEs cont. - Additional Science - B German - B Geography - D History - A ICT - Distinction
Biddulph High School
Stoke-on-Trent 09/2008 - 07/2012
Skills
- Order processing
- Microsoft office suite proficiency
- Inbound call management
- Customer Service
- Time efficiency
- Adaptable communication
- Data entry
Certification
Drivers License and ownership of a vehicle
Timeline
Sales administrator
RKW
10.2024 - 02.2026
Kitchen Sales Assistant
Wickes
02.2022 - 09.2024
Office Administrator
Emma Bridgewater
07.2021 - 09.2021
Administration assistant
DPD
11.2020 - 04.2021
Order Picker
Sainsbury's
04.2020 - 06.2020
Dispatcher
ISS
12.2019 - 02.2020
Customer Service Advisor
Bet365
06.2017 - 12.2019
Sakes Cashier
Betfred
02.2017 - 06.2017
Bar Staff
New Vic Theatre
07.2014 - 09.2015
A-Levels - Media Studies - B, Engish Language - C, English Literature - C, History - D.
Newcastle-under-Lyme College
09/2013 - 07/2014
GCSEs - Maths - A, Statistics - A, English Language - A, English Literature - B, Science - B
Biddulph High School
09/2008 - 06/2012
GCSEs cont. - Additional Science - B German - B Geography - D History - A ICT - Distinction
Biddulph High School
09/2008 - 07/2012