Samuel Canavan
Heckmondwike
Summary
Results-oriented professional specializing in negotiation, customer relationship management, and technical sales strategies. Demonstrated success in leading brand development initiatives and driving new customer acquisition through effective prospecting and lead generation. Proficient in Salesforce, Excel, and PowerPoint for creating impactful strategic presentations. Focused on enhancing customer support to achieve organizational growth objectives.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Business development manager
Biffa
York, North Yorkshire
2025.07 - Current
- Recorded all sales activities to support future reference and improvement strategies.
- Assisted with regular follow-ups to ensure client satisfaction and encourage repeat business.
- Facilitated product demonstrations aimed at potential clients to enhance sales performance.
- Cultivated relationships with potential clients to assist in securing new business opportunities.
- Supported management of key accounts to maintain high levels of customer satisfaction.
- Contributed to revenue growth by implementing innovative sales strategies.
- Participated in training programmes to enhance team capabilities.
- Aided in negotiating contracts with vendors to secure optimal terms.
- Provided excellent customer service by addressing queries promptly and effectively.
- Generated leads to support new client revenue and improve overall profitability.
VWG Sales Executive
DM Keith Skoda Wakefield
2021.08 - 2025.07
- Assisted teams in reaching monthly and annual sales targets through organised planning and performance tracking.
- Collaborated with finance team to aid customers in identifying suitable financing options.
- Supported closing of high-value car sales by using persuasive communication skills.
- Advised customers on car care products to boost sales and enhance vehicle maintenance knowledge.
- Ensured compliance with legal regulatory and ethical standards in car sales industry.
Sales Support Executive
Volkswagen Group
Leeds
2018.03 - 2021.08
- Coordinated international shipments, liaising with shipping companies and customs to facilitate smooth transit.
- Trained new staff on logistics procedures and best practices, enhancing team performance and knowledge.
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
- Managed all complex complaints, issues and problems to maintain customer satisfaction.
- Processed orders, forms, applications, and requests, ensuring accurate and timely completion to enhance customer experience.
Live Chat Agent
Sky Bet
Leeds
2017.02 - 2018.03
- Understood and capture nature of all online interactions to enable accurate tracking of web chat activity.
- Processed betting transactions efficiently, maintaining accuracy in fast-paced environments.
- Liaised with security personnel to report suspicious activities, contributing to a safe betting environment.
Education
High School - Mathematics, English Literature, English Language, Physical Education, Religious Studies
St John Fishers Catholic High School
Dewsbury 2010.01 - 2015.01
NVQ Level 3 - Barbering
Huddersfield new college
2016.01 - 2017.01
Skills
- Negotiation and closing strategies
- Customer care and support
- New customer prospecting
- Adaptability to market changes
- Customer relationship management
- Leadership skills
- Lead generation and development
- Salesforce proficiency
- Excel and PowerPoint expertise
- Technical sales strategies
- Brand and business development
Personal Information
Title: VWG Approved Sales Executive
Timeline
Business development manager
Biffa
2025.07 - Current
VWG Sales Executive
DM Keith Skoda Wakefield
2021.08 - 2025.07
Sales Support Executive
Volkswagen Group
2018.03 - 2021.08
Live Chat Agent
Sky Bet
2017.02 - 2018.03
NVQ Level 3 - Barbering
Huddersfield new college
2016.01 - 2017.01
High School - Mathematics, English Literature, English Language, Physical Education, Religious Studies
St John Fishers Catholic High School
2010.01 - 2015.01