Shafaquat Ali
Glasgow,North Lanarkshire
Summary
Organised and driven individual committed to exceeding revenue targets by maximising sales opportunities with new and existing clients. Demonstrates exceptional client management and negotiation skills to influence key decision-making and develop lucrative business strategies.
Experienced professional with focus on sales management and business development. Drive revenue growth by building strong client relationships and implementing effective sales strategies. Skilled in team leadership and market analysis to achieve company objectives.
Results-driven Sales Manager with talent for building high-performance teams and driving revenue growth. Expert in creating and executing strategic sales plans, leading to increased market share and improved customer satisfaction. Known for fostering long-term client relationships and delivering on business objectives.
Ambitious professional with keen ability to inspire teams and drive sales growth. Possesses strong leadership and communication skills, along with deep understanding of customer needs. Committed to delivering significant revenue increases and fostering long-lasting client relationships.
Overview
24
24
years of professional experience
14
14
years of post-secondary education
Work history
Business development manager
Spice Direct
Glasgow, North Lanarkshire
2026.01 - 2026.03
- Dynamic and results-driven Business Development Manager, Experience gained by working in previous management roles within the retail and food industry.
- Proven ability to build lasting relationships with key stakeholders while optimizing processes and increasing revenue.
- Delivered excellent customer service by addressing queries promptly and effectively.
- Negotiated contracts with vendors to secure best possible terms.
- Handled crisis situations effectively, minimising impact on business operations.
- Worked on contract negotiation and supplier relationship management with immediate effect.
- Developed and executed sales strategies, leading to a 30% growth in revenue within the 8 weeks.
- Managed key accounts in the takeaway and restaurant sectors, increasing retention rates by 20%
- Used multi-source data to determine sales and delivery terms for products and services.
Delivery driver
Twisted Hygiene
Glasgow, East Renfrewshire
2018.08 - 2026.01
- Improved client satisfaction by delivering packages promptly and accurately.
- Assisted in warehouse organisation to streamline packing process.
- Handled fragile items carefully, resulting in zero damage complaints.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
- Navigated various routes efficiently, leading to increased route coverage.
- Handled cash transactions accurately preventing discrepancies at end of day tallying.
- Coordinated delivery schedules for optimum time management.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Completed deliveries with smile and patient, personalised service.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Carried heavy items to customers' desired location using best moving and handling practices.
Senior sales consultant
Perfect Home
Paisley, Renfrewshire
2013.06 - 2018.06
- Managed high-value client accounts, ensuring repeat business.
- Drove revenue growth by identifying upselling and cross-selling opportunities.
- Implemented successful marketing strategies for better product awareness.
- Achieved targets consistently while working under tight deadlines.
- Boosted customer satisfaction with personalised care and follow-ups.
- Established strong relationships with customers for improved retention rates.
- Enhanced team morale through effective leadership and motivation.
- Resolved customer complaints promptly, maintaining company reputation.
- Optimised sales funnels to accelerate lead conversion rates.
- Negotiated contracts with key clients to secure profitable deals.
- Minimised customer complaints by identifying and promptly escalating performance issues to Senior Sales Manager.
- Provided comprehensive, relevant competitor research to help identify areas of improvement.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Negotiated and closed sales to secure profitable deals and contracts.
- Maintained store standards to uphold clean, professional appearances.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
- Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
- Accepted card, cash and cheque payments in POS register system.
Assistant property manager
Family ( dad)
Glasgow, Glasgow City
2008.07 - 2013.06
- Resolved conflicts amongst tenants amicably, fostering a harmonious living environment.
- Facilitated smooth tenant move-ins, resulting in positive initial experiences.
- Obtained and maintained accurate financial records.
- Inspected rental properties before and after tenancies, appropriately handling bond payments.
- Collaborated with clients, solicitors and surveyors to progress property sales.
- Gathered property information using reliable sources.
- Oversaw property maintenance, working with various tradesmen to complete repairs.
- Communicated terms and conditions to prospective buyers or tenants.
- Used proven sales and negotiation abilities to achieve optimal sale and rental prices.
- Determined rent rates based on results of housing inspections and reports.
- Processed new tenancy applications quickly to minimise payment disruptions between lettings.
- Responded to emergency call-outs and implemented required repairs, maintaining tenant satisfaction and property safety.
- Managed disputes and tenancy complaints to achieve high rate of first-time resolution.
- Addressed concerns and promptly followed up on maintenance requests for optimal resident satisfaction.
- Enhanced property values with diligent upkeep and maintenance.
- Assisted prospective tenants during viewings, making them feel welcomed and valued.
Online Sales Advisor
Scottish Power
Glasgow, Glasgow City
2002.02 - 2008.07
- Improved client relations with proactive problem-solving approach.
- Increased loyalty amongst clientele by delivering exceptional customer service.
- Delivered personalised service to each caller, enhancing overall customer experience.
- Communicated effectively with team members for smooth operation flow in the call centre.
- Identified sales opportunities whilst addressing customer concerns, boosting company revenue indirectly.
- Maintained updated knowledge of products to provide accurate information to customers.
- Stayed calm under pressure, offering empathetic assistance to upset customers.
- Adhered strictly to data protection regulations during all interactions with customers.
- Enhanced customer satisfaction by resolving technical queries promptly.
- Logged customer interactions and issues in the system accurately to track trends.
- Converted enquiries by employing effective negotiation and persuasion skills.
- Achieved monthly revenue targets in dynamic and competitive sales environment.
- Processed orders quickly, providing customers with accurate order information.
- Navigated internal computer database for smooth client interactions.
- Generated interest in available goods and services to increase sales.
- Created timely follow-up alerts for increased sales conversions and completions.
- Delivered telesales scripts clearly to engage callers with relevant service information.
Education
SVQ Level 3 - Customer service
Langside College
Glasgow, Glasgow City 1995.08 - 2005.03
Certificate of Higher Education - Standard grades in High School
Kings Park Secondary School
Glasgow, Glasgow City 1990.09 - 1995.03
Skills
- Sales Strategy Development Ability to create and implement sales strategies to drive revenue and achieve targets
- Lead Generation & Prospecting Skills in identifying potential clients and generating leads through various channels (cold calling, networking, email outreach, etc)
- Sales Negotiation Expertise in negotiating terms, closing deals, and overcoming objections to secure agreements
- Account Management to manage and nurture relationships with clients, ensuring satisfaction and long-term business retention
- Pipeline Management Experience in managing the sales pipeline, tracking leads, and forecasting revenue
- Market Research & Analysis Proficient in researching market trends, competitor analysis, and consumer behaviour to adjust sales strategies accordingly
- Customer Relationship Management (CRM) Familiarity with CRM tools (like Salesforce, HubSpot, etc) to track and manage customer interactions
- Sales Strategy Development Ability to create and implement sales strategies to drive revenue and achieve targets
- Lead Generation & Prospecting Skills in identifying potential clients and generating leads through various channels (cold calling, networking, email outreach, etc)
- Sales Negotiation Expertise in negotiating terms, closing deals, and overcoming objections to secure agreements
- Account Management Ability to manage and nurture relationships with clients, ensuring satisfaction and long-term business retention
- Pipeline Management Experience in managing the sales pipeline, tracking leads, and forecasting revenue
- Market Research & Analysis Proficient in researching market trends, competitor analysis, and consumer behaviour to adjust sales strategies accordingly
- Customer Relationship Management (CRM) Familiarity with CRM tools (like Salesforce, HubSpot, etc) to track and manage customer interactions
Languages
English
Native
Punjabi
Fluent
Urdu
Fluent
Affiliations
- enjoy a variety of sports. watch and play football, table tennis and badminton
- socializing, eating out and meeting new people. thrill seeking and adventurous holidays
Timeline
Business development manager
Spice Direct
2026.01 - 2026.03
Delivery driver
Twisted Hygiene
2018.08 - 2026.01
Senior sales consultant
Perfect Home
2013.06 - 2018.06
Assistant property manager
Family ( dad)
2008.07 - 2013.06
Online Sales Advisor
Scottish Power
2002.02 - 2008.07
SVQ Level 3 - Customer service
Langside College
1995.08 - 2005.03
Certificate of Higher Education - Standard grades in High School
Kings Park Secondary School
1990.09 - 1995.03