Samuel Alan Buckland
Weymouth,Dorset
Summary
Dedicated professional with a good understanding of IT skills, skilled at conflict management and crisis intervention. Demonstrates excellent communication skills and empathy, fostering strong rapport with clients. A collaborative team player with a hard-working mentality, Committed to advancing career goals.
Overview
7
7
years of professional experience
2023
2023
years of post-secondary education
Work history
Bar Manager
The John Gregory
Weymouth, Dorset
2023.05 - 2026.03
- Maximized employee morale and corrected performance issues according to established standards.
- Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.
- Established positive relationships with guests and employees, creating a positive and energetic environment.
Assistant Manager
Ray's Chicken
Weymouth, Dorset
2019.05 - 2023.05
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Handled high-volume telephone calls to address and resolve customer queries.
Education
Pearson BTEC Level 3 Extended Diploma - Music Technology
Weymouth College
Weymouth, DORGCSEs - Information Technology
Budmouth College
Weymouth, DORSkills
- Strong understanding of mental health conditions
- Excellent communication skills
- Conflict management and crisis intervention skills
- Very emphatic towards clients and builds a strong rapport
- Great team player
- Hard-working mentality
- Good IT skills including Microsoft office as well as Google alternative
CHARITY WORK
Andy's Man Club, a suicide prevention charity for men above the ages of 18, Every Monday at 7pm, I support a nationally recognized charity called Andy's Man Club, a suicide prevention charity for men above the ages of 18.
Timeline
Bar Manager
The John Gregory
2023.05 - 2026.03
Assistant Manager
Ray's Chicken
2019.05 - 2023.05
GCSEs - Information Technology
Budmouth College
Pearson BTEC Level 3 Extended Diploma - Music Technology
Weymouth College