Summary
Overview
Work History
Education
Skills
Affiliations
Time Out Of Work
References
Timeline
Generic
Claire Willings

Claire Willings

Basildon,Essex

Summary

Dedicated child advocate with extensive knowledge of Ofsted regulations and a strong understanding of educational frameworks. Demonstrates flexibility with schedules and maintains strict confidentiality, particularly in handling sensitive information related to medical conditions and disabilities. Expertise in autism spectrum disorder, learning disabilities, and disability rights legislation ensures a child-focused approach. Skilled in health and safety training, healthy meal preparation, and special educational needs support. Proficient in administrative duties with a full UK driver's licence. Committed to improving mental health through comprehensive training in mental health first aid, crisis resolution, and children's mental health.

Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with years of experience building community and developing social skills through incremental therapeutic techniques.

Reliable, dedicated support worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Compassionate individual with strong communication and problem-solving skills, coupled with deep understanding of client care and support. Proficient in active listening and conflict resolution, ensuring stable and nurturing environment for those in need. Committed to creating positive change and enhancing quality of life for clients.

Committed professional with focus on support and care in social work sector. Demonstrates ability to adapt quickly and handle challenging situations with empathy and professionalism. Eager to contribute positively and make meaningful difference in the position advised

Overview

35
35
years of professional experience

Work History

Assistant Manager

Metorway Ltd
Basildon, Essex., Essex
02.1989 - 10.1999
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Completed customer orders with speed and accuracy.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Oversaw daily operations to achieve high productivity levels.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Created a positive work environment, resulting in higher employee morale.
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Analysed and resolved complex resource management issues for optimised scheduling.

Support Care Worker

Pathfinders
Basildon, Essex
05.2018 - 12.2019
  • Assisted clients with daily activities for improved quality of life.
  • Enhanced patient comfort by promptly responding to requests or concerns.
  • Maintained a clean, safe environment for patients' comfort and safety.
  • Assured proper nutrition by preparing meals as per the dietary requirements of each client.
  • Provided comprehensive care to patients by ensuring their physical and emotional needs were met.
  • Established supportive relationships with patients, fostering trust and communication.
  • Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
  • Worked in close partnership with families, friends, and carers to improve care plan effectiveness.
  • Met the needs of clients with learning difficulties and handled challenging behaviours.
  • Improved physical and mental well-being of service users through patient-centred care planning.
  • Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
  • Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
  • Offered clinical support from wound care to medication administration.
  • Adapted support where possible to increase service accessibility.

Support Worker (Children SEND/Disabilitys)

Home Start
Basildon, Essex., Essex
11.2021 - 05.2024
  • Actively listened to client concerns, whilst creating/comforting environment.
  • Participated in regular team meetings, enhancing the quality of care provided.
  • Encouraged social integration by facilitating community involvement opportunities.
  • Assisted with mobility issues, enabling more effortless movements around the home.
  • Assured safety measures were met to prevent falls or accidents.
  • Enhanced the well-being of the patient by providing emotional support/companionship.
  • Promoted mental stimulation through conversation, reading, and games, which can result in enhanced cognitive function.
  • Monitored and documented client behaviours, activities/development, aiding appropriate care plan management.
  • Promoted personal wellbeing/independence, building service user confidence through social and community interaction.
  • Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
  • Provided support in social, physical, and emotional areas to assist clients with integration into the local community.
  • Empowered individuals to pursue hobbies with leisure activities such as shopping, also creative activities.
  • Continuously promoted best practices in health, safety, and security to safeguard service user welfare.
  • Reported on service user progress to senior staff, addressing concerns / suggesting an appropriate 50% action plan per week, or if more serious, then action would be taken sooner, which would then be raised to a 99% action plan.
  • Monitored individuals' progress, continuously updating/adjusting care plans to meet health and well-being needs.
  • Upheld strict confidentiality protocols, ensuring respect for patient privacy.
  • Built a trustworthy rapport with clients through consistent reliability/patience.
  • Participated in ongoing training courses, ensuring up-to-date knowledge of mental health practices.
  • Determined to ensure ongoing patient safety, promptly report concerns about abuse or safeguarding issues to care managers.
  • Maintained high levels of patient morale, providing guidance/encouragement through physical and emotional support.
  • Established and maintained working relationships with clients based on trust & non-judgment.
  • Offered practical daily living advice, including financial planning, housing support, and legal guidance.
  • Maintained detailed records of patient behaviour changes for the healthcare team's reference.
  • Listened to clients' current struggles to signpost relevant support.

Education

Some College (No Degree) - Interior Design

Basildon Adult College, Churhill Ave, Broadmayne
Basildon SS14 3SG
11.2022 - 02.2023

Skills

  • Child advocacy
  • Knowledge of ofsted regulations
  • Flexibility with schedule
  • Trusted confidentiality
  • Understanding of educational frameworks
  • Child-Focused approach
  • Medical conditions awareness
  • Strict confidentiality adherence
  • Autism spectrum disorder knowledge
  • learning disability knowledge
  • Disability rights legislation awareness
  • Patience and tolerance
  • Patience with difficult behaviours
  • Child development understanding
  • Calm under pressure
  • Health and safety training
  • Healthy meal preparation
  • Empathetic listener
  • Special educational needs expertise
  • Administrative duties
  • Empathetic
  • Gender-sensitive social work
  • Strengths-based approach
  • Full UK driver's licence
  • Mental health conditions understanding
  • Mental health first aid training
  • Knowledge in mental health
  • Mental health crisis resolution
  • Children'S mental health training
  • Recognising mental health issues
  • Social, emotional and mental health (SEMH) needs
  • Social, Emotional and Mental Health support
  • Child mental health understanding
  • Improving mental health

Affiliations

  • I like DIY around the house
  • I love going out to the park with my two Cocker Spaniels Otis & Mya
  • Listening to 90's music on vinyl record player
  • I am really into skincare and make up

Time Out Of Work

From 1999 to 2021 was raising my two children on my own. But I tried to study as much  as I could.

References

References available upon request.

Timeline

Some College (No Degree) - Interior Design

Basildon Adult College, Churhill Ave, Broadmayne
11.2022 - 02.2023

Support Worker (Children SEND/Disabilitys)

Home Start
11.2021 - 05.2024

Support Care Worker

Pathfinders
05.2018 - 12.2019

Assistant Manager

Metorway Ltd
02.1989 - 10.1999

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Claire Willings