Samu Dorcas Kinzolani
Kirklees
Summary
Motivated professional with expertise in customer service and administrative processes. Proven ability to support customers while ensuring data accuracy in fast-paced environments. Proficient in technology and adept at managing multiple tasks collaboratively within a team.
Overview
5
5
years of professional experience
Work history
Customer Service Advisor (Part-Time)
Marks & Spencer
2024.04 - 2026.04
- Assisted customers with enquiries and purchases while maintaining a high standard of service. Utilised digital systems to process transactions and support the Sparks loyalty programme. Worked collaboratively with team members to enhance customer experiences.
Customer Service Advisor (Fixed-term)
Opia
2022.04 - 2022.07
- Supported customers with online claims for promotional offers. Reviewed and assessed claims, ensuring accuracy and compliance with processes. Handled enquiries via phone and email in both English and Italian.
Front of House Staff
German Doner Kebab
2021.10 - 2022.04
- Took orders, handled payments, and worked in a fast-paced team environment while maintaining hygiene standards.
Education
Master’s Degree - Digital Marketing
Northumbria University
BA (Hons) - International Hospitality & Tourism Management
Northumbria University
Foundation Degree - Tourism & Hospitality Management
Newcastle College
Skills
- Clear and professional communication
- Customer service and customer awareness
- Accurate data handling and attention to detail
- Experience using digital systems
- Organisation and time management
- Teamwork in fast-paced environments
- Problem-solving and adaptability
- Bilingual: English & Italian
Additional Qualifications
- GCSEs including Maths and English
- Level 2 Certificate in Contact Centre Operations
- Level 2 Award in Customer Service
- Level 2 Award in Conflict Management
Timeline
Customer Service Advisor (Part-Time)
Marks & Spencer
2024.04 - 2026.04
Customer Service Advisor (Fixed-term)
Opia
2022.04 - 2022.07
Front of House Staff
German Doner Kebab
2021.10 - 2022.04
BA (Hons) - International Hospitality & Tourism Management
Northumbria University
Foundation Degree - Tourism & Hospitality Management
Newcastle College
Master’s Degree - Digital Marketing
Northumbria University