Lohinth Ragunath
Guildford,Surrey
Summary
Service-oriented professional with customer-facing experience in UK transport operations and retail environments in India. Demonstrates composure under pressure, clear communication, and a strong commitment to maintaining professional presentation standards. Experienced in assisting diverse customers while supporting smooth and efficient service delivery. Seeking to contribute reliability and hospitality excellence within an international cabin crew environment.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Customer Service Assistant (Part-Time)
Ontrak with Southern Western Railway
Guildford, Surrey
2025.11 - Current
- Provided front-line customer support in high-traffic rail environment.
- Assisted passengers with ticketing, journey planning and service disruptions.
- Resolved complaints calmly while upholding professional service standards.
- Supported safe passenger flow during peak travel periods.
- Communicated clearly with diverse domestic and international travellers.
Customer Service Assistant (Part-Time)
Vethaa Milk
Coimbatore , Tamilnadu, India
2023.06 - 2025.07
- Delivered consistent face-to-face customer service in a fast-paced retail environment
- Processed payments accurately while maintaining efficient service flow
- Responded calmly to customer queries and concerns during busy periods
- Maintained hygiene, presentation, and operational standards throughout shifts
Education
Master of Science - Air Transport Management
University of Surrey
Guildford 2025.09 -
Bachelor of Commerce - E-commerce
PSG College of Arts and Science
Coimbatore, India 2022.08 - 2025.05
Skills
- Passenger-focused service delivery
- Clear and confident communication
- Composed performance in high-pressure environments
- Cross-cultural awareness
- Team coordination
- Professional grooming and presentation standards
Certification
- Power BI & Advanced Excel Certification – Elysium Academy
- Business Analytics & Tableau Certification – Simplilearn
- Design Thinking Certification – NPTEL
Languages
English
Fluent
Tamil
Fluent
Activities & Involvement
- Represented school basketball team in inter-school competitions
- Participated in school-level athletics events
- Elected Student Leader responsible for coordinating school events and representing the student body.
Timeline
Customer Service Assistant (Part-Time)
Ontrak with Southern Western Railway
2025.11 - Current
Master of Science - Air Transport Management
University of Surrey
2025.09 -
Customer Service Assistant (Part-Time)
Vethaa Milk
2023.06 - 2025.07
Bachelor of Commerce - E-commerce
PSG College of Arts and Science
2022.08 - 2025.05