Samantha Paterson
Colchester,Essex
Summary
Dedicated care professional with extensive expertise in dementia and Alzheimer care, palliative care, and personal hygiene management. Demonstrates proficiency in communication, safeguarding procedures, and confidentiality maintenance while ensuring dignity and respect for all clients. Skilled in manual handling, medication administration, and end-of-shift reporting, with a strong commitment to health and safety procedures. Adept at providing daily living assistance and meals preparation, maintaining resilience under pressure to deliver exceptional client-centred support. Career goal: To continue enhancing the quality of life for individuals through compassionate care and innovative solutions.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Support worker (Older adults in care)
Essex Care Consortium
Colchester, Essex
2024.07 - Current
- Adapted communication styles to suit individual residents' needs, fostering understanding and trust.
- Actively participated in staff training sessions, keeping up-to-date on best practices.
- Facilitated social activities for residents, promoting engagement and mental stimulation.
- Maintained accurate records of individual's conditions and behaviours to provide effective care planning.
- Administered medication as prescribed, ensuring correct dosage and timing.
- Assisted patients with daily personal, hygiene and incontinence care.
- Cooked healthy meals to uplift clients and meet dietary requirements.
- Helped residents maintain independence through personalised assistance with personal tasks.
- Ensured cleanliness and hygiene standards met in all residential areas, providing a healthy environment for inhabitants.
Volunteer support worker
Blue Violet Life Skills
Colchester, Essex
2021.11 - Current
- Built strong relationships with service users, encouraging trust and communication.
- Ensured confidentiality at all times when dealing with sensitive information about clients.
- Encouraged independence to all service users
- Managed challenging behaviour effectively, ensuring the safety and comfort of all involved.
- Provided physical assistance where needed including mobility support or help with personal hygiene tasks.
- Accompanied clients on outings to promote socialisation and community inclusion.
Shift supervisor
Toby Carvery
Colchester, Essex
2017.12 - 2021.11
- Managed shift operations whilst ensuring customer satisfaction.
- Maintained high cleanliness standards across all work areas; promoted hygienic practices amongst staff members.
- Upheld company policies consistently, reinforcing a culture of compliance within the team.
- Delegated tasks to staff members to ensure efficient shift operation.
- Conducted regular inventory checks; ensured consistent stock levels.
- Served Customers both on the bar and within the restaurant
Hotel And Restaurant Duty Manager
Holiday Inn
Colchester, Essex
2015.10 - 2017.12
- Improved team efficiency with effective scheduling and task allocation.
- Trained new staff members to maintain quality service standards.
- Maintained open communication channel with all departments for smooth functioning of the hotel or restaurant.
- Assisted in weddings and functions
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Enhanced customer satisfaction by effectively managing guest complaints and queries.
Waitress assistant
The Lexden Crown
Colchester, Essex
2015.09 - 2015.10
- Helped seat guests upon arrival, leading to a welcoming atmosphere
- Enhanced customer service by promptly taking orders and delivering food.
- Delivered meals swiftly, contributing to positive dining experience for guests.
- Maintained cleanliness in serving and dining area for hygienic environment.
Education
gc - English, Science,Maths
The Stanway School
Colchester, Essex 1996.09 - 2001.07
Skills
- Personal hygiene awareness
- Communication proficiency
- Daily living activities assistance
- Understanding confidentiality legislation
- Dignity maintenance
- Palliative care understanding
- Issue reporting procedures
- Comfortable with technology
- Experience with disabled individuals
- Dementia care expertise
- Manual handling
- Medication Administration
- Care planning
- Confidentiality maintenance
- Reliability
- End-of-shift reporting
- Safeguarding procedures
- Personal hygiene management
- Dementia and Alzheimer care
- Meals assistance
- Housework and cleaning
- Record-keeping
- Person-Centred Approach
- CPR and First Aid
- Meal and snack preparation
- Excellent communication
- Health and safety procedures
- Personal care support
- Resilience under pressure
- Client-Centred approach
Timeline
Support worker (Older adults in care)
Essex Care Consortium
2024.07 - Current
Volunteer support worker
Blue Violet Life Skills
2021.11 - Current
Shift supervisor
Toby Carvery
2017.12 - 2021.11
Hotel And Restaurant Duty Manager
Holiday Inn
2015.10 - 2017.12
Waitress assistant
The Lexden Crown
2015.09 - 2015.10
gc - English, Science,Maths
The Stanway School
1996.09 - 2001.07