Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Samith duminda senanayake

edgware,middlesex

Summary

Results-driven Customer Service Team Leader with 8 years of experience in ASDA and Tesco. Expertise in team building, training, and operational efficiency, focused on enhancing customer satisfaction and driving revenue. Proven ability to assess needs and implement effective solutions in high-pressure environments, complemented by diverse retail experience across multiple brands. Currently a Retail Sales Associate committed to delivering exceptional service.

Overview

14
14
years of professional experience

Work History

Sales Assistant

ESSO ON THE RUN FILLING STATION
ELSTREE HILL, WATFORD
06.2018 - 12.2018

taking cash and card payments for fuel.
selling other products like food, drinks and newspapers.
re-stocking shelves and fridges.
managing fuel and stock deliveries.
keeping forecourt and shop areas clean and tidy.

  • Assisted customers in selecting products, offering detailed advice to meet their needs.
  • Kept shelves neat, clean and organised through visual merchandising.
  • Handled customer enquiries, providing prompt responses to questions about products and services.

sales assistant

TKMAX Ltd
Brent cross
02.2016 - 12.2017
  • Assisted customers at Brent Cross shopping centre
  • Operated tills, managed deliveries, and maintained shop floor presentation
  • Assisted customers in selecting products, offering detailed advice to meet their needs.
  • Kept shelves neat, clean and organised through visual merchandising.
  • Handled customer enquiries, providing prompt responses to questions about products and services.

team leader

MACDONALD'S
BUSHY, HERTS
07.2016 - 05.2017
  • For Macdonald Apsley,Hamel Hamstead Bells
  • Duties included :Till operating, kitchen all round ,Drive through customer service
  • Monitored team performance, identifying areas for improvement and implementing corrective actions.
  • Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
  • Monitored staff performance and developed improvement plans.

store assistant

BUDGENS STORE
st.albans, hartfordshare
05.2014 - 06.2015
  • Managed staff at Budgens store in Bushy to maintain smooth operations and customer satisfaction
  • Managed stock levels on shelves, ensuring products were readily available for customers.
  • Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
  • Kept shelves neat, clean and organised through visual merchandising.

warehouse assistant

ASDA SUPERSTORE
edgware, middlesex
05.2005 - 12.2013
  • Handled warehouse operations including groceries, frozen delivery, stock control, stock counting, and managing overstock.
  • Managed all high-value stock rooms in the warehouse.
  • Full forklift licences for reach truck and counter balance trucks
  • Training people for warehouse
  • Supported various departments such as groceries and checkouts to ensure smooth operations.
  • Managed checkouts, shop floor, and security operations.
  • Assisted other stores as directed by the store manager.
  • Recognised with awards from store manager for versatile contributions as an all-rounder.
  • Manager for ASDA super store Ltd ,in colindale

TESCO SUPERSTORE

TESCO
st.albans, hartfordshare
03.2005 - 11.2013
  • Progressed from checkout operator to customer service team leader after two years, provided support to various departments
  • Worked as a customer service team leader and checkout assistant TESCO superstore Ltd in borehamwood
  • Gained experience in multiple departments to enhance overall store operations
  • Assisted customers at Tesco filling station, ensuring a positive service experience
  • Received appreciation from store manager for exemplary service

Education

Bachelor of Business Administration - Diploma in ABE

London college of business & computing

Bachelor of Business Administration - Diploma in IT

Royal institute, Colombo Sri Lanka
Royal institute

GCSE - GCE

nalanda college in sri Lanka
Colombo

Secondary Education Exam - Applied: Commerce , Accountancy, statistics and Economics.

London college
London

Bachelor of Business Administration - BS in business management

university of Worchester.
worchester

Skills

  • AITT operator certificate of full forklift licence from Mentor FLT Training Ltd – jungheinrich/
  • Counterbalance
  • Forklift
  • Inventory management
  • Retail analytics
  • Delivery
  • BSc
  • Business management
  • Team leader
  • Supervisor
  • Managing
  • Statistics
  • Customer service
  • Interpersonal communication
  • Oral

References

Reference : References Available Upon Request

Timeline

Sales Assistant

ESSO ON THE RUN FILLING STATION
06.2018 - 12.2018

team leader

MACDONALD'S
07.2016 - 05.2017

sales assistant

TKMAX Ltd
02.2016 - 12.2017

store assistant

BUDGENS STORE
05.2014 - 06.2015

warehouse assistant

ASDA SUPERSTORE
05.2005 - 12.2013

TESCO SUPERSTORE

TESCO
03.2005 - 11.2013

Bachelor of Business Administration - Diploma in ABE

London college of business & computing

Bachelor of Business Administration - Diploma in IT

Royal institute, Colombo Sri Lanka

GCSE - GCE

nalanda college in sri Lanka

Secondary Education Exam - Applied: Commerce , Accountancy, statistics and Economics.

London college

Bachelor of Business Administration - BS in business management

university of Worchester.
Samith duminda senanayake