
Certified and Experienced Scrum Master with 15+ years of experience delivering technology, data and regulatory change across NatWest Group. Proven track record for building high-performing Agile teams, enabling complex technology transformation and delivering strategic modernisation programmes while maintaining operational stability.
Key Achievements
Key Achievements
Progressed through Test Analyst, Test Lead, Business Analyst and Test Manager positions across Payments, AML Transaction Monitoring, Client Screening, Regulatory Change and Automation programmes, developing deep expertise in stakeholder management, governance and change delivery.
Key Achievements
TOPS - 5010, United Health Group
TOPS (The Online Processing System) is the main Claims Processing Engine employed by United Health Group (UHG) for adjudication of claims. 90% of all the claims entering TOPS are auto adjudicated.
Key Achievements
Viper 2.1, Bank of America; VIPER is a collaborative workflow based project management system for managing the SDLC process for Bank Of America.
Key Achievements
Agile Delivery & Stakeholder Management
I am an experienced Agile delivery professional, skilled in managing priorities, risks, dependencies and stakeholder relationships to successfully deliver technology and regulatory change initiatives across NatWest
Technology Transformation & Problem Solving
I am experienced in delivering technology transformation initiatives, including platform migrations, modernisation and decommissioning programmes, with a strong focus on solving complex challenges and driving simplification
Adaptability & Continuous Development
I am a versatile and adaptable professional, capable of working across a variety of roles, projects and technologies I am committed to continuous learning, building strong relationships and supporting changing business needs with flexibility and resilience
Lean-In Circle Leader