Rohith Varma R K

• Client: Leading multinational insurance company
• Team Size: 50-60
• Annual Revenue: £4MM
• Environments: Policy Administration, Claims Administration, CRM, HR Case Management, Microsoft Dynamics SaaS, Microsoft Power Platform, Microsoft Azure
• IT Services - Discovery exercises, functional analysis, design, development/configurations/customisations, unit testing, integration testing, UAT & release support, Microsoft patch support and production support

Key Responsibilities:

• As delivery SPOC, managed delivery of multiple concurrent strategic initiatives across 22 critical applications - from their inception through go-live including hand-over to operations
• Managed delivery of external vendor team as well
• Matrix management of 4 Project Managers & their respective delivery teams
• Managed initiatives involving both pure Agile methodology as well as Hybrid/waterfall methodologies through optimal process tailoring and tracking
• Coordinated strategic planning activities across projects and initiatives.
• Monitored project budgets, scrutinising expenditures and ensuring cost-effective measures.
• Coordinated program initiatives, aligning project activities with organisational goals for streamlined execution.
• Implemented proactive changes to programme execution & operations and accordingly drove continuous improvement initiatives.
• Established team and project goals, tracking performance & KPIs and ensuring necessary changes.
• Proactively identified, reported and managed key RAID items
• Anchored strategic stakeholder management and program delivery governance processes with senior client stakeholders by reporting and enabling decision-making around key program status, risks, issues, success criteria results & key performance indicators
• Collaborated with cross-functional teams to develop and implement transformational initiatives.
• Collaborated with senior stakeholders and external partners, influencing direction in complex environments.
• Managed all commercial contracts/renewals, budgeting, resource management
• Led and participated in various business development initiatives bringing stability and growth to engagement
• Led large, distributed team effectively through optimised recruitments, cross-functional coordination, running trainings & certifications initiatives, setting right expectations & tracking progress, performance appraisals and regular team building activities

Key Impacts/Achievements:

• Successful modernisation of legacy HR Case Management application with new cloud application on MS Dynamics/D365 SaaS solution
• Rescued business for Wipro (annual revenue of £1.2 MM) and established further growth by successfully recovering & stabilizing 2 complex D365 / MS Dynamics SaaS projects that were in serious jeopardy when took over
• Ensured continuous improvement via automation & process simplification initiatives
• Established comprehensive application support function for newly delivered applications
• Anchored successful vendor consolidation initiative resulting in 25% increase in overall annual revenue of programme to Wipro in span of 2 years
• Established further revenue growth avenues by winning application simplification opportunity worth £600 K by managing proactive application discovery initiatives
• Won engagement to drive Enterprise-wide automation initiative using MS Power platform on cloud
• Drove team performance and improvements in diverse, globally distributed working culture.

• Programme Name: Anti-Financial Crime (AFC) Programme
• Client - Deutsche Bank (DB)
• Team Size: 90-120
• Annual Revenue: £10MM (peak annual revenue)
• Environment: Transaction Monitoring, Fraud Detection, Case Management, Oracle FCCM, Actimize IFM, Actimize ERCM, Hadoop Analytics Platform, Smaragd
• IT Services - Delivery of key regulatory, technical & functional initiatives and transformational initiatives under Anti-Financial Crime (AFC) portfolio for DB covering these regulatory control functions across globe - AML Transaction Monitoring (‘TM'), Fraud Detection and AML Case Management (CM)

Key Responsibilities:

• Anchored end-to-end programme delivery governance between Infosys and client senior leadership teams.
• Managed status tracking, KPIs, risks, assumptions, issues, dependencies across projects within programme.
• Collaborated with senior stakeholders and external partners, influencing direction in complex environments.
• Monitored & controlled change management & quality management processes across all projects.
• Established consensus across diverse stakeholder group for alignment with programme goals.
• Ensured team's continuous improvement and value addition initiatives.
• Led transformation programmes, establishing clear vision and standards for success.
• Managed proactive engagements with client's Business and IT stakeholders to provide insights on potential application optimizations, Product capabilities, Industry-wide emerging trends in Financial Crime compliance space
• Actively drove Request for Proposals, Business Development, and consulting initiatives
• Anchored analysis and solutioning to help DB finalize Oracle FCCM and Actimize IFM product upgrade roadmap.
• Bringing in value additions to customer by effectively engaging with product vendor teams (Oracle FCCM and Actimize) by proactively identifying product gaps, potential root cause and working with them until resolution
• Managed programme level resource optimization - Staffing, selection process, on-boarding, defining shared responsibilities, subcontracting, trainings, re-skilling & performance appraisals.

Key Impact / Achievements:

• Achieved strong growth trajectory in engagement for Infosys through building excellent client confidence & trust via robust deliveries & constructive engagements:
• Exponential programme growth for Infosys from 5-member team (annual revenue of €0.5 million) to peak team size of 120+ team members (annual revenue of over €10 million) in short span of 3 years
• From small project within Transaction monitoring space, anchored growth of engagement to become primary delivery vendor across 3 programs - Transaction monitoring, Case management, Fraud detection
• Successfully managed various vendor consolidation initiatives for Infosys and DB
• Successfully delivered various regulatory compliance projects across programs involving following regulations - NY DFS 504, EU's 4th & 5th AML directives, MLRS, GDPR, BREXIT
• Successfully planned and delivered multi-year Transformation initiative in TM program involving hardware upgrades, software upgrades, product enhancements, customer segmentation, data sourcing and migration, interface standardization, application simplification, data governance setup and alert optimizations
• Won Actimize Enterprise Risk Case Management (ERCM) engagement to implement integration to Transaction monitoring and Screening systems
• Successfully established Actimize Integrated Fraud Management (IFM) engagement and led successful implementation for APAC region onboarding
• Established data quality, integrity & completeness monitoring framework for AML and screening systems
• Established new team for automation of analytics model development workflows in Hadoop platform
• Ensured various product customizations & improvement initiatives through process automation and other continuous improvement initiatives

• Project Name: Strategic Risk Initiative and WLF Enhancements
• Client: Nationwide Building Society
• Team Size: 30
• Environment: SQLServer, FICO Blaze & Watch list filtering (Actimize WLF), .Net, SSIS
• Description - This project involved implementing in-house Risk Engine for Nationwide Building Society, for credit decisioning of customer applications from Credit card, Current account, Overdraft and Mortgage channels. Project involved system integrating FICO Blaze Advisor (rules engine), with various application originating systems, Credit bureaus and Case manager to consume applications from various channels, performed credit decisioning and subsequently stored decision in case manager

Key Responsibilities:

• Managed offshore delivery team and ensured successful implementation of Strategic Risk Initiative to implement credit decisioning of Prime Mortgage applications using FICO Blaze credit risk engine
• Managed Project deliverables which included Product enhancement and customization of Watch List Filtering (WLF) of Actimize product to cater to business requirements
• Directed Resource Capability and Skills management initiative for portfolio
• Responsible for Project Planning, Prioritizing, Scheduling, Tracking and Status reporting
• Responsible for Project Quality Management
• Responsible for Resource Management - Staffing, selection process, on-boarding, subcontracting, mentoring, trainings, re-skilling & performance appraisals
• Responsible for Risk, Issue and Escalation Management - proactive approach ensuring minimum issues/escalations
• Participated in Request for Proposals, review of Point of Views, consulting and solutioning
• Engaged and participated in effective Client engagements from offshore
• Developed and maintained project timescales, providing contingency planning to support timely completion.
• Evaluated project risks and feasibility, identifying issues and proactively implementing proposed solutions.
• Led cross-functional teams in project completion, offering continuous guidance to proactively mitigate delays.
• Prepared and managed project plans from end to end, meeting required milestones.
• Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.
• Led technical delivery teams to deliver high-quality solutions within agreed timescales.
• Managed scope content, informing stakeholders of project scope and change implications.
• Implemented and maintained systems for successful planning and project management.
• Drafted accurate monthly management reports to illustrate project timelines and progress.
• Prepared proposals with revised methods, new strategies and redefined functions.

• Project Name: Market Surveillance Control Room
• Team Size: 12
• Environment: Global trading systems (Murex, Sophis,4-sight), Employee databases, Business Organization databases, Instrument reference data, Company/Issuer data and department data systems, Informatica, b-next CMC product
• Description:
• Larger engagement was to implement global compliance system / Control Room for ABN AMRO using CMC product - b-next, to monitor global institutional, retail, private and employee security transactions and deals to ensure there is no insider trading and conflicts of interest
• This role was to manage and complete discovery/FMI phase at onsite for short term, to identify gaps in current systems to meet product requirements, then propose optimum system integration approach with product b-next and then transition to implementation team for further design, build, unit test, system testing and implementation
• Discovery phase involved system analysis on ABN trade platforms, instrument & company reference data, organizational employee data platform to understand their gaps in terms of data completeness, consistency, correctness and to establish data mappings in order to meet requirement of product and followed by design phase to solution interfacing of ABN's applications with b-next product
• Responsibilities:
• Managed successful completion of discovery and solutioning phase - Requirement gathering, driving System gap analysis, data analysis, data mapping and integration solutioning
• Anchored discovery workshops and brainstorming sessions with Business, Technology and b-next product stakeholders
• Managed Risk, Issues and dependencies effectively via proactive measures
• Led end to end system gap analysis, documentation and solution definitions
• Responsible for onsite-offshore coordination, conflict management and driving overall team governance
• Responsible for planning, prioritizing, scheduling, tracking and quality management
• Responsible for weekly & monthly status reporting to ABN AMRO project stakeholders
• Responsible for Resource Management - Staffing, selection process, on-boarding, subcontracting, mentoring, trainings & performance appraisals
• Led various consultancy projects involving tools such as surveys, interviews and focus groups.
• Produced high quality, publication-standard evaluation reports and presented findings to C-level stakeholders.
• Highlighted undetected organisational needs to improve business performance.
• Conducted studies focused on analysing current strategies and evaluating feasibility and potential results of proposals.
• Prepared proposals with revised methods, new strategies and redefined functions.
• Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.
• Delivered on projects' key objectives with agreed budgets, timelines and standards.
• Built and nurtured professional relationships with wide range of stakeholders.
• Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.
• Led cross-functional teams in project completion, offering continuous guidance to proactively mitigate delays.
• Promoted company values and services at client meetings to solidify value and present winning proposals.
• Evaluated project risks and feasibility, identifying issues and proactively implementing proposed solutions.
• Drafted accurate monthly management reports to illustrate project timelines and progress.
• Led technical delivery teams to deliver high-quality solutions within agreed timescales.
• Assured project documentation followed internal quality standards.
• Acted as single point of contact for stakeholders.
• Notified finance and billing teams of milestone completions to support accurate and timely client invoicing.
• Evaluated client requirements, building strategy to manage and achieve milestones and quality KPIs.

• Project Name: Customer Notification Engine Application
• Client: Bank of America
• Team Size: 28
• Environment: IBM Mainframe, AIX/Linux servers, COBOL, JCL, Easytrieve, VSAM, DB2, FILE-AID
• Description:
• This application was alert notification application for bank customers
• This system notified alerts in form of Email, SMS, Push and Voice
• Over 200 types of alerts were supported that include both online as well as batch alerts
• This system catered to over 10 channels across various Lines of Business including Retail Banking, Small business, Mortgage
• This system had middleware component on J2EE framework and mainframe component with DB2 as backend database
• It was implemented using COBOL, Stored procedures, Easytrieve, JCL, Java, XML
• Various interfaces interacted with system through MQ/Web services/batch interfaces
• As offshore project manager, responsible for end-to-end delivery of ongoing enhancements and application maintenance of application
• Responsibilities:
• Project management of end-to-end delivery of CNE application enhancements
• Responsible for Estimation & Requirements Management
• Responsible for Project Quality Management
• Anchored planning, prioritizing, scheduling, tracking, process maturity & continuous improvements initiatives
• Responsible for resource management - Staffing, on-boarding, trainings, mentoring, performance appraisals
• Responsible for Risk, Issue and Escalation Management - proactive approach ensuring minimum issues/escalations
• Drove productivity improvement and value addition initiatives for customer and organization
• Responsible for metrics reporting and anchoring quality audits for portfolio
• ACAPS (Automated Credit Application Processing System)

• Project Name: Automated Credit Application Processing System
• Client: Bank of America
• Team Size: 7
• Environment: IBM Mainframe, COBOL, JCL, Easytrieve, VSAM, CICS, FILE-AID
• Description:
• ACAPS was loan application fulfillment system for Bank of America, which processed and decisioned consumer credit applications for Home Equity Loans and Home Equity Line of Credit requirements
• This loan applications were checked for duplicates and fraud, followed by credit bureau pull for verification of credit history of applicants
• Appraisal of property and verification of title were done and based on input from these processes, decision was made for approval of loan
• This was mainframes system with CICS screens as front-end and VSAM files as back-end
• Application logic was written in COBOL, Easytrieve and JCL
• Project involved application development and maintenance of ACAPS system, which included minor bug-fixes & change requests to major enhancements
• Responsibilities:
• Responsible for acquiring KT (Knowledge Transfer) at client location for ACAPS application and successfully transitioning knowledge to offshore
• As module leader, led team at onsite to reach steady state in application development and maintenance support activities
• Responsible for planning, prioritizing and onsite coordination between client team, onsite & offshore teams
• Responsible for review of team's deliverables ensuring high degree of quality and timeliness
• As individual performer, responsible for analysis, coding and testing activities
• Driving tooling and productivity improvement activities using REXX, ML1 (Mortgage Excels)

• ML1 was one of reporting applications of Bank of America
• ML1 processed input data from various fulfillment systems of Bank of America and formatted data into various reports using Easytrieve programmes
• These reports were then uploaded to different Data marts and Data warehouses to be accessible for account executive, sales executives and business analysts for analysis and strategic decision making
• This was mainframe system involving JCL, COBOL, Easytrieve and VSAM
• Project involved production support activities like beeper support, monitoring batch cycles, creation of adhoc reports and maintenance activities like bug-fixes and minor enhancements
• Responsibilities:
• Beeper support
• Coding
• Testing
• Analysis
• Planning and Prioritizing

• Project Name: IPS (Integrated Production Support)
• This was production support project comprising 3 sub-groups
• Grouping of project was based on technology of applications that each group supports
• Project involved production support of applications in UNIX, Mainframes and WebLogic
• This project involved 24 x 7 production support for batch application in terms of
• Incidents / problem resolution with SLA limit of Severity 1, 2, 3 and 4 incidents
• Ensuring Smooth migrations / rollouts / implementation for these applications
• Monitoring batch cycle and taking proactive measures to avoid incidents
• Developing innovative ways to automate day to day activities so that more attention can be given to performance improvement/monitoring/incident resolution
• Responsibilities:
• Responsible for acquiring KT (Knowledge Transfer) at client location for 19 mainframe applications and successfully transitioning knowledge to offshore
• As module leader, worked with group to reach steady state in production support for 19 applications
• Coordination of tasks between Client team, Onsite folks and offshore folks
• Responsible for Production support, analysis and Incident resolution, Verizon Atlas-BMEX-SOI system maintenance

This project involved maintenance of SOI, ATLAS and BMEX systems used by Verizon Communications

• SOI- Service Order Interface was interfacing system connecting order management system SOP (Service Order Processing) System and many downstream systems
• This was Mainframe batch processing application which extracted relevant orders from flat files extracted from SOP
• BMEX was ordering system which provided necessary screens for placing order into order processing system
• This application was used by marketing team to interface with Verizon customer for marketing
• ATLAS application contained standardized, validated and accurate information for all telephone listings in New York and New England area

Responsibilities:

• Impact analysis
• Coding & code review
• Testing
• Documentation
• Continuous improvement activities in terms of automation to bring in 50% improvement to batch process

Project Name: ESG Business Analytics - Application Maintenance & Reporting

This was maintenance project which included activities - production support, code development and/or modify ESG Data Warehouse Applications programs in accordance with High-Level Design (HLD), and perform unit and integration testing on programmes resulting from development or modification of programmes

Responsibilities:

• Execution and monitoring of production batch jobs
• Issue analysis and resolution of production issues.
• Impact analysis, design and implementation of new requirements
• Testing
• Established robust SOPs and implemented automation to standardize and bring 25% efficiency to Product support activities.