SAMIR LMOH
Croydon
Summary
Dynamic professional with a solid foundation in teamwork, problem-solving, and analytical thinking. Exceptional communication and organisational skills facilitate effective collaboration and efficient time management. Committed to leveraging these competencies to drive success in future roles while enhancing expertise in critical thinking and adaptability.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work history
Complaints Investigator
AXA
Redhill, Surrey
2025.01 - Current
- Conduct investigations and gather evidence to determine legitimacy of complaints and conclude in accordance with policy terms and conditions.
- Adhered strictly to guidelines pertaining to personal data protection whilst conducting investigations; upheld highest ethical standards.
- Investigated all aspects of complaints received thoroughly, leading to fair resolutions that were satisfactory for both parties involved
- Efficiently navigate and operate AXA's complaint specific programmer known as ‘Respond' to explain findings and outcome for cases.
Freelancing Marketing Assistant
Urban Rise
2021.12 - Current
- Created logo colour schemes and supported brand naming for company branding.
- Managed social media accounts by creating, scheduling, and posting content daily.
- Developed social media strategies focused on boosting engagement and brand awareness.
- Organised collaborative events, personal workshops, and promotional activities.
- Completed day-to-day administration tasks, including meeting scheduling and calendar management.
Claims Handler
AXA
Redhill, Surrey
2024.05 - 2025.01
- Negotiated settlements and declines while balancing customer satisfaction and company interests.
- Collected client, insurer, and partner information for accurate valuation cost calculations.
- Retrieved claim records to confirm policyholder details and coverage before processing claims.
- Verified insurance coverage on claimant correspondence and arranged assistance to meet needs.
- Managed claim portfolios from initiation through closure with timely stakeholder updates.
Multi-skilled Customer Service Representative
AXA
Redhill, Surrey
2023.12 - 2024.05
- File new compensation claims efficiently for each customer.
- Update ongoing claims status for customers promptly and accurately.
- Log claim notes to keep claim handlers informed throughout each case.
- Send acknowledgement and confirmation of insurance benefits letters to customers.
Showroom Assistant
IKEA
Croydon, London
2022.06 - 2022.10
- Address customer questions patiently and professionally to support positive shopping experiences.
- Unpack and store deliveries promptly to keep supplies available for demand.
- Operate IKEA's 'fixa' device to check stock and delivery timing.
- Maintain showroom cleanliness and organisation by arranging immediate tidy-ups.
Education
Bachelor's degree - Business Management
University of Greenwich
London 2019.09 - 2022.07
CTEC Certificates - Business OCR Technical Double (Distinction), ICT OCR Technical Single (Pass)
Harris Academy
South Norwood, CRY 2017.09 - 2019.08
GCSEs - Mathematics (6), English Language (5), Literature (6), Core Science (C), History (A), Sociology (B), Religion and Philosophy (B)
Harris Academy
South Norwood, CRYSkills
- Teamwork and collaboration
- Problem solving and critical thinking
- Analytical thinking
- Communication
- Adaptability
- Organisational
- Time management
REFERENCES
Available upon request.
HOBBIES
Avid watcher and participant in Football., Massive enjoyer of media/entertainment, specifically- TV, Film and Gaming.
Timeline
Complaints Investigator
AXA
2025.01 - Current
Claims Handler
AXA
2024.05 - 2025.01
Multi-skilled Customer Service Representative
AXA
2023.12 - 2024.05
Showroom Assistant
IKEA
2022.06 - 2022.10
Freelancing Marketing Assistant
Urban Rise
2021.12 - Current
Bachelor's degree - Business Management
University of Greenwich
2019.09 - 2022.07
CTEC Certificates - Business OCR Technical Double (Distinction), ICT OCR Technical Single (Pass)
Harris Academy
2017.09 - 2019.08
GCSEs - Mathematics (6), English Language (5), Literature (6), Core Science (C), History (A), Sociology (B), Religion and Philosophy (B)
Harris Academy