Agnieszka Troszczynska

• Performed investiagtions on returned medical devices or pharmaceutical products to assess quality.
• Determined why quality issue happened and spot larger trends.
• Make sure all investigations followed strict medical manufacturing and regualtory standards.
• Write clear technical reports and log findings inside quality management software.

• Maintained physical and digital files to ensure comprehensive record-keeping.
• Executed audit preparation tasks to support compliance initiatives.
• Updated training files to reflect current protocols and standards.
• Contacted external parties regarding calibration issues, fostering effective communication.
• Managed periodic maintenance and calibration of laboratory instruments for optimal performance.
• Oversaw calibration schedules for external equipment, ensuring timely service delivery.
• Streamlined documentation of calibration certificates, checked and resolved any issues related to the information included in the certificates.
• Coached new staff on quality inspection techniques, promoting a culture of excellence.
• Worked in a controlled environment following specific standards and procedures to comply with ISO 17025 and NADCAP accreditation.

Worked in different environments as a Production Operative, Housekeeping, and Teaching Assistant at a weekend Polish school.

• Delivered outstanding customer service via telephone and email.
• Oversaw business and individual customer accounts.
• Managed payments, invoicing, and challenges.
• Maintained the accuracy of all customer records.

• Staff training.
• Supervised production in accordance with company policies and procedures.
• Issued certificates of conformity, and organising shipments.
• Run daily team meetings.
• Quality and dimensional inspection.
• Assembly of aircraft composite fuel pipes and PAT testing.