Summary
Overview
Work History
Education
Skills
Timeline

Samantha Stewart

Timperley,Trafford

Summary

Hardworking talented with clerical work and skilled in managing team assignments. Experienced with word processing, data entry and scheduling to support new challenges needs. Adapts easily to changing needs and analytically approaches diverse administrative issues.

Overview

16
16
years of professional experience
3
3
years of post-secondary education

Work History

Business Support Team Manager

Marks & Spencer
Altrincham, Trafford
05.2016 - Current
  • Assisted internal departments in promoting new products.
  • Motivated and led team members to consistently exceed store sales targets.
  • Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
  • Kept back office operations smooth and efficient to support business needs.
  • Highlighted features and benefits of products, employing active selling techniques to exceed KPI targets.
  • Recruited and trained staff members, leading by example to consistently elevate store standards.
  • Guaranteed delivery of first-class customer service, coaching team members to produce positive outcomes.
  • Managed team of 15 employees, providing ongoing training and guidance to maximise potential.

Customer Assistant

Coop
Timperley, Trafford
04.2010 - 05.2016
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Offered advice on product selection for enhanced levels of support and service.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.

Trainee Hairdresser

Hairport
Sale, Trafford
05.2007 - 03.2010
  • Shampooed and blow-dried hair taking into account clients' hair and scalp needs and personal preferences.
  • Greeted, welcomed and provided refreshments to customers upon entry.
  • Advocated company values through all customer interactions.
  • Managed complex schedules for multiple stylists, coordinating and confirming client appointments.
  • Carried out simple hair treatments under supervision of qualified stylists.

Education

NVQ Level 1 and level 2 - hairdressing

South Trafford College, Altrincham, Trafford
05.2007 - 05.2010

Skills

  • Correspondence management
  • Meeting preparation
  • Basic IT support
  • Promotions
  • Complaint resolution
  • Pricing
  • Scheduling and calendar management
  • Workflow planning

Timeline

Business Support Team Manager - Marks & Spencer
05.2016 - Current
Customer Assistant - Coop
04.2010 - 05.2016
Trainee Hairdresser - Hairport
05.2007 - 03.2010
South Trafford College - NVQ Level 1 and level 2, hairdressing
05.2007 - 05.2010

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Samantha Stewart