Samantha Sharp
Kings Lynn,Norfolk
Summary
Motivated Manager experienced in leading teams and achieving timely goals in high-stress environments. Delivered organised support across healthcare, hospitality, and customer-facing roles while fostering collaboration and building strong working relationships. Demonstrated adaptability and effective problem-solving skills to handle queries and complaints professionally, ensuring clear communication and efficient service.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Events Assistant
Unique Norfolk Venues
King's Lynn, Norfolk
03.2025 - Current
- Pursued goals in Events & Wedding Industry while working at Unique Norfolk Events, taking on available evening and weekend shifts to contribute effectively despite financial obligations.
- Set up venues and provided day-of support to Wedding Planner, ensured guest satisfaction through attentive service, and assisted Bar Team with serving and closing operations, including cleaning and till management.
- Facilitated on-site event setup and breakdown, adhering strictly to venue policies and timelines.
- Collaborated effectively with events and venue staff, enhancing smooth operations before, during and after gigs.
- Adapted quickly to last-minute changes in event specifications, demonstrating flexibility and problem-solving skills.
Bed Manager
The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
King's Lynn
11.2018 - Current
- Managed bed capacity at Queen Elizabeth, navigating fast-paced environment and varied daily tasks. Arranging discharged patients and running the management of beds through the medical and surgical divisions. Collaborated with small team to ensure optimal care and enhance patient experience. Attended daily meetings to report on bed capacity and A&E admissions to board, ensuring informed decision-making. This role is very complex and consists of making difficult decisions based on NHS targets, bed capacity and patient priority working with wards, A&E, outpatients and other hospitals on a daily basis.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Ward Clerk/Receptionist
The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
Kings Lynn, Norfolk
08.2016 - 11.2018
- Managed daily bed management and delayed discharges within hospital operations centre to ensure efficient patient flow.
- Documented discharge targets and updated records for ward activity tracking.
- Prioritised administrative tasks to meet demands of high-pressure ward activity.
- Answered telephone calls, providing information to callers and taking messages promptly.
- Used hospital databases and IT systems to keep patient information accurate.
- Scanned new documentation into the system for accurate record-keeping and streamlined data management. into the system and classified data using standard codes.
- Received and routed incoming mail and parcels to relevant teams.
Carer Assistant
Armcare Ltd
Hunstanton
08.2015 - 06.2017
- Provided assistance with personal hygiene, including bathing, washing, and dressing, to promote dignity and wellbeing.
- Assisted in positioning and transporting patients using wheelchairs and movable beds to ensure their comfort and mobility.
- Supported residents in a dementia-friendly care home, helping with daily living tasks to enhance their quality of life.
- Built strong, trusting relationships with patients by providing continuous support and delivering the best possible care.
- Prepared and served nutritious meals, catering to diverse dietary requirements.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Attended staff training to keep up to date on care home regulations, best practices and safety standards.
Hairstressers
Jet Black
Dereham
08.2014 - 05.2015
- Delivered exceptional hairdressing services, including cutting, colouring, and styling, to meet diverse client needs.
- Worked as a self-employed stylist in a high-traffic hair salon, delivering tailored hairdressing services to a diverse clientele.
- Maintained detailed client notes on preferences and services, ensuring personalised experiences and continuity of care.
- Educated clients on proper hair care for different hair types and lifestyles.
- Managed appointments efficiently, maximising salon productivity and minimising client wait times.
- Pre-booked appointments to guarantee repeat business.
- Managed product inventory by restocking shelves, sourcing new items, and minimising losses through careful oversight.
Shop assistant
Co-operative
Heacham, Norfolk
12.2013 - 08.2014
- Assisted customers in locating products, offering recommendations based on specific needs.
- Processed transactions efficiently, including cash, credit card, and gift voucher payments.
- Handled customer returns, refunds and exchanges at customer service desk.
- Addressed customer complaints with empathy, resolving issues to ensure satisfaction.
- Replenished stock and organised displays to enhance product visibility and attract customer interest.
- Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
- Opened and closed the store by completing security, cleaning and financial checklists.
- Assisted as a Christmas temp shop assistant and was hired permanently due to strong performance.
Waitress/ bartender
The Green King
Letchworth
10.2010 - 08.2012
- Managed multiple tables efficiently, prioritising tasks to maintain seamless service during peak hours.
- Greeted guests upon arrival, offering menus and providing recommendations to enhance the dining experience.
- Resolved customer complaints empathetically, ensuring positive dining experiences and customer satisfaction.
- Documented customer orders, calculated bills and processed payments.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
- Cleared and reset tables efficiently, maintaining high standards of cleanliness and service readiness.
- Maintained safe hygiene and food handling standards for full compliance.
- Secured first job post-school, gaining foundational work experience.
Education
GCSE - Applied Mathematics
The College of West Anglia
Norfolk09-2015
Certificate of higher education - Nursing
The College of West Anglia
Norfolk08-2015
GCSE - English
The College of West Anglia
08-2015
Skills
- Event coordination
- Event logistics
- Food service
- POS systems
- Food safety
- Customer service
- Operations Management
- Management
- Schedule Management
- Computer skills
- Organisational skills
- Time-management
- Team coordination
- Conflict resolution
- Creative thinking
- Communication skills
- Reliability
- Canva
Certification
- Care Certificate
- DBS Enhanced Check
- Food & Hygiene Level 2
- Leadership & Management
Personal Information
- Driver's License: Cars
- Highest Level of Education: Certificate of Higher Education
- Industry: Healthcare, Management, Administration
- Total years of experience: 10
Timeline
Events Assistant
Unique Norfolk Venues
03.2025 - Current
Bed Manager
The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
11.2018 - Current
Ward Clerk/Receptionist
The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
08.2016 - 11.2018
Carer Assistant
Armcare Ltd
08.2015 - 06.2017
Hairstressers
Jet Black
08.2014 - 05.2015
Shop assistant
Co-operative
12.2013 - 08.2014
Waitress/ bartender
The Green King
10.2010 - 08.2012
GCSE - Applied Mathematics
The College of West Anglia
Certificate of higher education - Nursing
The College of West Anglia
GCSE - English
The College of West Anglia