Samantha Quinn
Ilkley,Bradford
Summary
Dedicated professional with a strong foundation in customer service, people management and administrative skills, including computer proficiency and time management. Demonstrates a non-judgmental attitude, empathy, and patience, essential for effective conflict resolution and interactive listening. Possesses strong communication abilities; written, telephone and face to face, ensuring clear and respectful interactions. Quick to learn new subjects, aiming to leverage these skills in an environment that values high standards of customer service.
Overview
35
35
years of professional experience
27
27
years of post-secondary education
Work history
Counsellor
Self-Employed
Ilkley, Bradford
2006.01 - Current
- Therapeutically helped adults and couples in person and online who self referred.
- Clinical Supervisor to other Therapists for 5 years.
- Updated and created own marketing including own website to attract new customers.
- Managed confidential client records, ensuring privacy and security.
- Ensured ethical practices at all times adhering to counselling standards.
- Resolved conflicts and mediated disagreements between couples to promote collaboration.
- Supervised counselling trainees and experienced therapists, supporting them and their clients.
- Worked with other mental health professionals for coordinated care and optimal client outcomes.
- Attended regular training and monthly supervision for improved service user support.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Assisted clients in coping with traumatic events, fostering resilience.
Specialist Mentor
Barry Bennett/Randstad
Bradford
2016.03 - 2025.03
- Part-time roles for Randstad since 2016 to 2022 then Barry Bennett from 2024 to 2025 . Left to concentrate on self-employment
- Provided tailored supported to University students with mental health and learning difficulties. Students were awarded government funds helping them study and be supported.
- Assessed each student and agreed individual goals, which were reviewed before each new term.
- Provided tailored strategies, techniques, encouragement for each student helping manage their university course.
- Attended training related to this role.
- Communicated with staff members at Barry Bennett and Randstad when needed
- Updated student notes following each meeting, and updated organisations online system.
Mentor Recruitment Officer
Lancashire Enterprise Partnership
Preston, Lancashire
2001.02 - 2022.09
- Worked part-time around undergraduate studies.
- Communicated with job centres, organisations and mentees
- Recruited Mentees from jobcentres in North West of UK and matched them to suitable Mentors in organisations.
- Recruited organisations in North West willing to be Mentors and support mentees looking for work.
- Matched both Mentee and Mentors and supported both throughout their working relationship.
- Met work targets regularly.
- Admin associated with this role were completed with each matching.
Customer Service Supervisor
Bradford & Bingley Building Society
Bingley, Bradford
1991.02 - 1999.09
- Initially began as Temporary member of staff, promoted to Permanent then promoted to Department Supervisor.
- Liaised with other departments for streamlined workflow processes.
- Increased efficiency with development and implementation of new policies.
- Cultivated supportive work environment, promoting teamwork amongst colleagues.
- Maintained high levels of customer satisfaction through effective problem resolution.
- Ensured smooth day-to-day operations in moderately paced customer service environment.
- Developed rapport with customers and staff to foster positive relationships.
- Motivated team members to exceed personal performance goals for enhanced productivity.
- Monitored quality control standards to maintain excellent service provision.
- Alleviated customer complaints, reducing escalations to management.
- Improved communication skills amongst staff through regular workshops and training sessions.
- Enhanced customer service delivery by providing training to new staff members.
- Delivered exceptional service by handling complex enquiries promptly and professionally.
- Delivered feedback constructively to enhance staff performance.
Education
Master of Arts - Counselling
University of Bradford
Bradford 2003.02 - 2005.09
NVQ Level 3 - Customer Service
Bradford College
Bradford 1993.04 - 1994.04
Bachelor of Arts - Counselling & Psychology
Bradford University
Bradford 1999.09 - 2022.09
Skills
- Non-judgmental attitude
- Empathy and patience
- Interactive listening
- Time management and organisational skills
- Conflict Resolution
- Strong communication skills
- Polite telephone etiquette
- Ability to learn new subjects quickly
- Strong management skills
Custom
I volunteer for a rewilding project, my local wildlife group, as well as a local Climate Action group. I am passionate about nature, walking, gardening and reading.
Timeline
Specialist Mentor
Barry Bennett/Randstad
2016.03 - 2025.03
Counsellor
Self-Employed
2006.01 - Current
Master of Arts - Counselling
University of Bradford
2003.02 - 2005.09
Mentor Recruitment Officer
Lancashire Enterprise Partnership
2001.02 - 2022.09
Bachelor of Arts - Counselling & Psychology
Bradford University
1999.09 - 2022.09
NVQ Level 3 - Customer Service
Bradford College
1993.04 - 1994.04
Customer Service Supervisor
Bradford & Bingley Building Society
1991.02 - 1999.09