Samantha Lawes
Newport Pagenll,Buckinghamhire
Summary
I am a hard-working Team Member with 20 years of experience in customer focused environments, often facing challenges within my career where I can adapt to meet the needs of the business within company policies and guidelines. I have a lot of experience in working in a team environment as well as working individually. I have always exceeded targets set and have successfully shared my knowledge to make continuous improvements and help other team members.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Contact Centre Team Leader/ Advisor
Steven Eagell Toyota & Lexus
Milton Keynes, Buckinghamshire
06.2015 - Current
- Reduced staff turnover with an effective motivation strategy.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Encouraged open communication, creating a positive work culture.
- Introduced innovative solutions which maximized output without compromising quality.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- working with and leading a team handling inbound and outbound customer enquires including electronic communications while constantly providing outstanding service
- working in accordance with company policies and targets to meet
- Engaged in regular in house training to improve performance and demonstrate a commitment to continuous improvement.
Advocate Sales Representative
Allianz Insurance
Milton Keynes, Buckinghamshire
05.2010 - 06.2015
- Handling both BMW/MINI insurance existing accounts, amending policies where necessary and liaising with underwriting and other internal departments as well as external organizations
- adhering to company sales and customer customer standards setting up new insurance policies always exceeding 100% of targets set
- awarded sales representative of the year in 2014 Allianz national awards
- completed motor insurance underwriting foundation level accredited by the CII
Education
GCSEs - Grades A-C. English language, English Literature, Math's, Science, Geography, Textiles.
Hatch End
Harrow 09.1994 - 05.1996
A-Levels - Media Studies, Sociology
Harrow College
London 09.1996 - 05.1998
Skills
- Knowledge sharing
- Microsoft Excel
- Task prioritising
- Key Performance Indicator (KPI) management
- Task delegation
- Team building coordination
- Training and Development
Affiliations
- I enjoy travel, walking and being outdoors.
Languages
Gujarati
Advanced
Certification
Full UK Driving Licence
First Aid Trained
Timeline
Contact Centre Team Leader/ Advisor
Steven Eagell Toyota & Lexus
06.2015 - Current
Advocate Sales Representative
Allianz Insurance
05.2010 - 06.2015
A-Levels - Media Studies, Sociology
Harrow College
09.1996 - 05.1998
GCSEs - Grades A-C. English language, English Literature, Math's, Science, Geography, Textiles.
Hatch End
09.1994 - 05.1996
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