Samantha Hunt

New Road, Kilgetty,Pembrokeshire

Summary

A dedicated and reliable team member with extensive experience in hospitality, particularly in fast-paced environments requiring efficient task prioritisation and deep cleaning. Demonstrates a strong understanding of hygiene standards, cleaning chemicals, and discretion in handling sensitive situations. Possesses a guest service mindset with expertise in housekeeping, linen handling, room preparation, and guest interaction etiquette. Committed to maintaining high standards while effectively following instructions to ensure exceptional service delivery.

Overview

years of professional experience

1999

years of post-secondary education

Work history

Partner and Restaurant Manager

Madtom Land and Sea and Guest Rooms

Narberth, Pembrokeshire

2019.05 - 2025.04

Increased table turnover rate with efficient floor management.
Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
Developed relationships with suppliers for better inventory management.
Streamlined staff rotas to optimise efficiency.
Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
Ensured compliance to health and safety regulations for safe dining environment.
Cultivated a positive work environment by fostering team spirit amongst staff.
Implemented new menus, improved dining experience.
Trained new team members, enhanced service quality.
Enhanced customer satisfaction by addressing and resolving complaints promptly.
Monitored stock levels regularly; minimised waste and over-ordering incidents.
Managed daily operations for smooth restaurant functioning.
Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
Carried out day-to-day duties accurately and efficiently.
Successfully delivered on tasks within tight deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Offered friendly, efficient customer service and handled challenging situations with ease.
Used critical thinking to break down problems, evaluate solutions and make decisions.

Business owner

Marstons

Narberth, Pembrokeshire

2014.05 - 2019.01

Implemented efficient inventory control systems for streamlined stock management.
Resolved complex business problems by utilising analytical skills,.
Utilised social media platforms for effective brand promotion and customer engagement.
Fostered a positive work environment, increased employee morale and job satisfaction.
Spearheaded marketing campaigns for brand awareness.
Adapted swiftly to changing market conditions, maintained competitiveness in challenging situations.
Identified new business opportunities to increase revenue.
Tracked industry and consumer trends to identify opportunities to boost sales.

Education

GCSEs -

Sir Thomas Picton School

Haverfordwest, Pembrokeshire

Skills

I am a reliable member of any team and am good at prioritizing tasks i enjoy a challenge and work well under pressure One of my previous restaurants had guest rooms so i have plenty of experience with a fast turnover and deep cleans Although i have run and managed a business i am also very competent and willing to following instruction well to maintain standards

Keyskills :

Knowledge of cleaning chemicals
Hygiene standards understanding
Discretion handling
Work prioritisation

Guest service mindset
Housekeeping knowledge
Linen handling knowledge
Guest interaction etiquette
Room preparation

Timeline