Rowena Anderson
Bridgend,United Kingdom
Summary
Dynamic professional with expertise in workload management, adaptability to technology, and troubleshooting. Demonstrates strong leadership and coaching abilities, complemented by contract management and documentation skills. Proven track record in stakeholder relationship building and meeting facilitation, enhancing team performance through effective line management. Committed to leveraging communication and interpersonal skills for problem-solving and career advancement.
Adept at troubleshooting and resolving system problems in an efficient manner in order to maintain maximum business productivity. Solid understanding of both hardware and software components.
Overview
28
28
years of professional experience
Work history
Retail Systems Manager
Transport For Wales
Llys Cadwyn, Pontypridd, Rhondda Cynon Taf
03.2020 - Current
- Managed software installations and user training to optimise resource utilisation.
- Implemented new Retail Systems with a team of 4, reducing downtime through proactive monitoring, troubleshooting and escalating faults.
- Designed and managed roster to enhance operational efficiency.
- Conducted monthly one-to-one meetings with all team members to set performance objectives.
- Collaborated with stakeholders to assess technology requirements and address gaps.
- Ensured seamless integration of new technology by liaising with development and project teams.
- Maintained current documentation of system procedures for efficient transitions.
- Coordinated procurement of hardware and software solutions with external vendors.
- Day to day management of BAU contracts for all Physical retail assets
- Deputised for Head of retail to ensure continuity of leadership
- Regular representative at Executive Health and Safety meeting reporting on Retail estate.
- Attend bi monthly FRDG meetings to ensure consistent representation from TFW
- Part of team that wrote requirements for new Hardware contracts and score Tender proposals.
Train Support Services Office Supervisor
Great Western Railway
Swansea, City and County of Swansea
11.2014 - 03.2020
- Supervised team of 3, optimising staffing levels through effective rota management.
- Maintained comprehensive records to enhance transparency and achieve high audit scores.
- Streamlined office procedures to improve operational efficiency.
- Ensured confidentiality while managing sensitive information with utmost diligence.
- Fostered positive work environment using effective conflict resolution strategies.
- Monitored and updated office policies to comply with regulatory standards and industry best practices.
- Implemented measures to bolster office security and protect sensitive data.
- Delegated tasks to improve overall productivity and minimise downtime.
- Set office policies and procedures to keep team members coordinated.
Customer Host
Great Western Railway
Swansea, City and County of Swansea
11.2003 - 11.2014
- Facilitated smooth transactions using various payment methods, ensuring accuracy at all times..
- Assisted customers with purchases to improve shopping experience.
- Provided friendly and welcoming atmosphere with excellent communication skills.
- Assisted train manager with announcements
- Checked inventory consistently for accurate stock keeping.
- Supported other team members during peak hours to maintain efficient service.
- Assisted in visual merchandising displays to attract potential buyers.
- Handled cash duties proficiently, reducing discrepancies at end of shift.
- Managed queues efficiently, minimising wait times for customers.
- Maintained clean and organised environment to facilitate efficient operations.
- Welcomed customers with warmth and professionalism to establish positive first impressions.
- Reported customer feedback to management to improve food and service.
- Created memorable customer experiences through attentive, responsive service.
- Increased average transaction value by upselling
Health care assistant
Pen y Bryn Nursing Home
Swansea, City and County of Swansea
01.1998 - 11.2003
- Delivered high-quality patient service by maintaining cleanliness
- Assisted in patient care, improved comfort and well-being.
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Enhanced healing process by changing wound dressings regularly.
- Escorted patients for tests or procedures whilst ensuring their safety and comfort.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Upheld patient confidentiality at all times whilst performing duties
- Monitored patient stats including blood pressure and blood sugars
- Trained to administer prescribed medications
- Self development I trained for NVQ level 2 & 3. I then qualified as an NVQ assessor after studying for D32/33 qualifications I was then lead assessor for my colleagues
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
Education
NVQ A22, D32,D33 - Health and Social care NVQ assessor
S.W.A.T.S
Swansea, City and County of Swansea 01.2001 - 12.2001
NVQ Level 3 - Health and Social Care
S.W.A.T.S
Swansea, City and County of Swansea 04.2000 - 05.2001
NVQ Level 2 - Health and Social care
S.W.A.T.S
Swansea, City and County of Swansea 05.1999 - 03.2000
ILM Level 4 - Diploma in Management
Educ8training
Hengoed, Caerphilly County Borough 01.2026 -
Skills
- Workload management
- Adaptability to technology
- Troubleshooting expertise
- Contract management
- Leadership and coaching
- Documentation and reporting
- Stakeholder relationship building
- Meeting facilitation
- line management skills
- Team management
- Active listening
- Communication
- Interpersonal skills
- Problem-solving
- Transferable skills
Affiliations
- Reading, walking, cooking and weekends away in my Caravan with my Westies
References
References available upon request.
Timeline
ILM Level 4 - Diploma in Management
Educ8training
01.2026 -
Retail Systems Manager
Transport For Wales
03.2020 - Current
Train Support Services Office Supervisor
Great Western Railway
11.2014 - 03.2020
Customer Host
Great Western Railway
11.2003 - 11.2014
NVQ A22, D32,D33 - Health and Social care NVQ assessor
S.W.A.T.S
01.2001 - 12.2001
NVQ Level 3 - Health and Social Care
S.W.A.T.S
04.2000 - 05.2001
NVQ Level 2 - Health and Social care
S.W.A.T.S
05.1999 - 03.2000
Health care assistant
Pen y Bryn Nursing Home
01.1998 - 11.2003