- horse ridding
- walking
- spending time with family and grand children
samantha eastwood
somerset,bridgwater
Summary
Results-driven Supervisor skilled in team motivation and performance management. Ensures compliance with health and safety regulations while managing daily operations and optimising staffing levels. Implements good manufacturing practices, conducts performance reviews, and fosters collaboration to enhance productivity. Experienced in diverse supervisory roles, effectively leading teams to achieve operational goals and deliver exceptional customer service.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Supervisor
somerset ladder
bridgwater , somerset
08.2024 - Current
- Supervised team of 15, delegating tasks and monitoring performance to meet project deadlines.
- Provided clear instructions to staff, enabling achievement of production targets.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Monitored worker behaviours and enforced safety standards to ensure compliance and protect staff.
- Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
- Conducted regular performance reviews, providing constructive feedback to promote employee development.
- Planned and communicated daily manufacturing tasks and targets.
- Maintained high standards of cleanliness and organisation in the workplace.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Reviewed completed work for quality assurance during production phases. throughout production phases for good quality control.
- Analysed sales data to identify trends, adjusting strategies to maximise profits.
- Monitored inventory levels and ordered stock to prevent shortages.
- Enforced good manufacturing practices governing waste control.
- Delegated production tasks to appropriate operator and assembly teams.
- Monitored supply inventory to identify potential shortages affecting production. to proactively identify and resolve shortages impacting manufacturing plans.
- Resolved challenging customer complaints by delivering effective solutions, maintaining high satisfaction levels.
- Responded to customer inquiries with relevant information.
- Processed credit card and cash payments with accuracy.
- Counted cash and vouchers at day-end within tills and self-service machines, placing in locked safes, in line with company regulations.
- Closely monitored cashier operations to tend to colleagues requiring assistance.
- Distributed money to cashiers at shift start, collected till contents at end-of-shift and arranged for secure storage of cash to prevent losses.
- Mentored newly hired staff in upselling techniques, customer service and product expertise.
manger
Greggs Bakery
bridgwater , somerset
06.2012 - 07.2024
- Led team of 25 employees, fostering a collaborative environment to meet project deadlines efficiently.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across the workforce.
- Optimised workforce scheduling, balancing team workload to prevent burnout and maintain morale.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Monitored staff performance and developed improvement plans.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Oversaw compliance with regulatory standards, passing all inspections without any violations.
Dental Nurse
my dentist
bridgwater , somerset
03.2012 - 01.2019
- Assisted dentists with various dental procedures, including fillings, extractions, and root canals, enhancing patient care.
- Assisted dental team during procedures to enhance workflow. throughout complex dental procedures.
- Provided chairside assistance efficiently, passing instruments and materials, optimising procedural flow.
- Provided chairside assistance to dentist, identifying and handling correct tools for different procedures.
- Guided patients through treatment process to alleviate anxiety. for treatment by explaining procedures and addressing concerns, promoting a comforting environment.
- Created calm and comforting environments for patients undergoing extractions, offering support where needed.
- Sterilised and disinfected instruments and working surfaces, following infection control procedures.
- Implemented infection control measures, significantly reducing the risk of cross-contamination within the clinic.
- Sterilised and prepared instruments and equipment in accordance with strict hygiene protocols, maintaining a safe workspace.
- Sanitised dental instruments thoroughly for patient appointments.
- Prepared tools and materials, including instruments, dressings and syringes, maintaining strict health and safety standards.
- Maintained a clean and organised dental operatory, upholding high standards of practice and patient comfort.
- Organised daily schedule to maximise appointment efficiency. to adhere to appointment schedules.
- Gathered records and data, including patient health histories for review by dentist.
- Updated dental charting to facilitate consistent and accurate patient care.
- Disposed of hazardous and clinical waste in correct containers to minimise potential risk.
- Carefully stored dental materials to prevent cross-infection.
- Performed reception duties, including updating patient records and booking appointments, maintaining respect and confidentiality.
- Prepared patients for treatment by explaining procedures and addressing concerns, promoting a comforting environment.
Cleaner
St Joseph's Catholic Primary School
bridgwater , somerset
05.2010 - 08.2012
- Followed sanitisation, health and hygiene regulations.
- Disinfected bathroom and kitchen spaces for impeccable sanitation standards.
- Disinfected high-touch areas regularly, contributing to the prevention of illness spread within the workplace.
- Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep.
- Sanitised fixtures and fittings to maintain excellent hygiene.
- Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
- Managed daily cleaning and maintenance of office buildings, including dusting, vacuuming, and mopping.
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Deep cleaned floors by shampooing, hoovering, mopping and sweeping surfaces.
- Executed cleaning tasks according to specific instructions and within tight deadlines.
- Used wide variety of cleaning equipment to carry out tasks, including hoovers, mops, dusters and other cleaning tools.
- Followed cleaning checklists to match quality specifications for each space.
- Upheld health and safety standards when handling and using chemicals.
- Emptied bins, collecting and sorting waste and recyclables for compacting and disposal.
- Sorted rubbish and recycling for appropriate waste disposal.
- Discarded waste and sorted into correct disposal systems, keeping in line with company policy.
- Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
- Polished glass and mirrors in private and public spaces.
- Reported breakages and damages for prompt item replacement.
- Reported any damages or maintenance issues to the facilities manager for prompt resolution, ensuring operational continuity.
- Cleared public areas of obstructions to reduce accident risks.
- Prioritised jobs according to urgency and worked with team to meet daily goals.
- Communicated regularly with supervisors and managers to obtain feedback on quality, service and care.
Cleaner
chuck masterc uk
bridgwater , somerset
02.2001 - 03.2009
- Followed sanitisation, health and hygiene regulations.
- Disinfected bathroom and kitchen spaces for impeccable sanitation standards.
- Disinfected high-touch areas regularly, contributing to the prevention of illness spread within the workplace.
- Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep.
- Maintained sanitary and hygienic kitchens through thorough deep cleaning of floors, worktops, and preparation tables.
- Executed cleaning tasks according to specific instructions within tight timeframes.
- Completed cleaning projects within deadlines, ensuring high customer satisfaction.
- Managed daily cleaning and maintenance of office buildings, including dusting, vacuuming, and mopping.
- Swept, vacuumed, polished and mopped hard floors within the establishment.
- Deep cleaned floors by shampooing, hoovering, mopping and sweeping surfaces.
- Followed cleaning checklists to match quality specifications for each space.
- Used a wide variety of cleaning equipment to carry out tasks, including hoovers, mops, dusters and other cleaning tools.
- Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
- Upheld health and safety standards when handling and using chemicals.
- Polished glass and mirrors in private and public spaces.
- Cleared public areas of obstructions to reduce accident risks.
- Emptied bins, collecting and sorting waste and recyclables for compacting and disposal.
- Sorted and separated rubbish and recycling for effective waste management. for appropriate waste disposal.
- Washed and sanitised crockery to maintain cleanliness in kitchen area., glassware and utensils to keep kitchen space clean.
- Kept cleaning supplies well-stocked by conducting regular item counts and ordering replacements in advance.
- Prioritised jobs according to urgency and worked with team to meet daily goals.
- Operated floor cleaners and buffers.
- Performed window cleaning duties, ensuring streak-free transparency for a professional appearance.
- Performed outdoor cleaning by picking up litter and blowing leaves to enhance exterior appearance. tasks, including litter picking and leaf blowing, to maintain exterior neatness.
- Reported breakages and damages for prompt item replacement.
- Followed established HSE procedures for chemicals and PPE use.
- Offered hospitality services, such as setting up meeting rooms and arranging furniture for special events.
- Offered hospitality services, such as setting up meeting rooms and arranging furniture for special events.
Education
GCSEs - english
ryish green school
Reading, RDG01-1992
GCSEs - maths
ryish green school
Reading, RDG01-1992
GCSEs - child care
ryish green
Reading, RDG01-1992
Skills
- Regulatory compliance
- Quality assurance
- Stock management
- Data analysis
- Performance management
- Staff training
- Team leadership
- Leadership
- Customer service
- Conflict resolution
- Employee engagement
- Communication
Certification
- NVQ Level 2 in cleaning and supporting service skills
- NVQ Level 2 in hospitality Service
- I have done a course on body control fluid and sharp deposal
- Safe guarding adults and children
- first aid trained in the work place ( will need up dating }
- DBS Clear
- Up to date with gosh
Interests
Timeline
Supervisor
somerset ladder
08.2024 - Current
manger
Greggs Bakery
06.2012 - 07.2024
Dental Nurse
my dentist
03.2012 - 01.2019
Cleaner
St Joseph's Catholic Primary School
05.2010 - 08.2012
Cleaner
chuck masterc uk
02.2001 - 03.2009
GCSEs - english
ryish green school
GCSEs - maths
ryish green school
GCSEs - child care
ryish green