Summary
Overview
Work history
Education
Skills
Notable Awards & Achievements
Websites, Portfolios and Profiles
References
Professional Development
Accomplishments
Timeline
Generic

Samalee Amanda Bandara Karunathilake

Ely,UK

Summary

Highly ambitious and driven individual with over a decade of experience supporting the provision of superior customer service standards within the travel industry. Uses excellent communication skills to form strong business relationships. Utilises strong problem-solving instincts to mitigate escalated customer issues. Demonstrates a proven track record of excelling across 100+ countries. Leverages in-depth research and data analysis to act upon areas of potential business growth. Possesses a core understanding of key travel regulations and guidelines. Highly capable of performing a wide range of administrative and financial duties. Skilled in maintaining large internal databases, while producing well-structured reports and documentation. Holds a core proficiency across numerous forms of mainstream IT software, such as Microsoft Office Suite, Xero and SAP.

Overview

15
15
years of professional experience

Work history

Sales negotiator

Connells
Ely, Cambridgeshire
02.2025 - Current
  • Managed challenging negotiations, ensuring a win-win outcome for all parties involved.
  • Researched market trends to stay ahead of competition and deliver value to customers.
  • Enhanced client trust, leading to repeat business and referrals.
  • Employed a strategic approach in pricing negotiations securing high profit margins.
  • Responded promptly to customer queries enhancing service delivery standards.
  • Utilised advanced communication skills for successful deal closures.
  • Successfully closed deals, resulting in higher profitability levels.
  • Improved brand visibility with innovative marketing strategies.
  • Maintained detailed records of all transactions, aiding smooth audits and reviews.
  • Increased customer satisfaction by identifying and addressing their unique needs.
  • Presented property features to prospective buyers to influence purchase decisions.

Customer Service and Billing Coordinator

Cambridge Fibre Networks Ltd
Cambridge, UK
06.2024 - 02.2025
  • Providing professional and courteous assistance as the first point of contact, addressing customer inquiries, resolving complaints, and offering accurate information about services and products through phone, email, and online platforms
  • Generate and Issue invoices to customers, ensuring accuracy and timely delivery
  • Handle the processing of customer payments, including setting up automatic payments, processing credit card transactions, and resolving payment issues
  • Respond to customer inquiries related to billing, such as clarifications on charges, payment arrangements, or disputes
  • Monitor and Manage overdue accounts, following up with customers to ensure payments are received, and coordinating with collections if necessary
  • Respond to customer inquiries relating to billing, payments and account balances
  • Work closely with the customer service team address any issues that may affect billing and payment processes
  • Generate monthly, quarterly and annual billing reports for management review
  • Collaborate with the finance and IT teams to implement automation and system improvements where needed
  • Oversee billing and financial management for projects funded by government initiatives, such as the BDUK (Broadband Delivery UK) program
  • Ensure compliance with relevant industry standards, company policies, and legal regulations in all billing practices

Senior Cabin Crew – First Class

Emirates
Dubai, UAE
01.2014 - 01.2024
  • Promoted to a First Class position following a significant period as a Business & Economy Cabin Crew member
  • Maintained a consistently world-class standard of customer service across international flights
  • Led the continual attainment of daily, weekly, and monthly duty-free sales targets through effective upselling techniques
  • Established positive relationships with a diverse range of VIP and high-net-worth clients
  • Fostered a smooth customer experience and repeat business by championing a culture of excellence and maximum passenger safety
  • Attained a continually outstanding customer service record by acting upon incoming feedback
  • Delivered attentive support and assistance to passengers with a range of special needs
  • Monitored and ensured continual compliance to internal and external rules and regulations
  • Provided exceptional customer service from onboard greeting, meal service, and disembarkment
  • Followed up on potential upselling opportunities relating to duty free to increase revenue
  • Resolved all customer correspondence as a trusted point of contact across the flight
  • Performed detailed product demonstrations and ensured all details were clearly explained
  • Remained updated on latest Emirates services and offerings, as well as updated travel regulations and protocols, to enhance personal understanding
  • Supplied accurate consultation to team members regarding ever-changing internal procedures
  • Managed stock control of food and beverage products to ensure all customer demands were met
  • Gathered and analysed customer feedback, while recommending areas of improvement
  • Prepared and submitted concise and clear reports to uphold senior expectations

Reservation Sales Agent

Hilton Colombo
Colombo, Sri Lanka
01.2014 - 12.2014
  • Greeted guests, addressed their requests, and processed hotel reservations for dining
  • Adopted a friendly and professional service with strict attention to detail to meet bespoke customer requirements
  • Cooperated with front-office teams to resolve arising client issues in a satisfactory manner
  • Promoted a culture of collaboration through heightened cooperation across the front desk
  • Handled a large reservation booking system to enable the timely transformation of information
  • Uphold complete privacy, confidentiality, and discretion among all customer information

Accounts Executive

John Keells Plc
Colombo, Sri Lanka
01.2011 - 01.2014
  • Oversaw a variety of daily and weekly accounting tasks for high-value hotels, such as vendor and account reconciliations, payment runs, invoicing, profit & loss, and accounts payable
  • Performed creditor age analysis and reported findings through well-structured reports
  • Analysed debits and recoveries, while devising appropriate solutions for improvement
  • Maintain accuracy and completeness of vendor records by consistently incorporating updates
  • Acted as a first point of contact regarding invoice status’, payments, and arising discrepancies
  • Maintained daily contact with external hotel accountants to uphold productive connections

Education

SVQ Level 4 - The Certificate in Mortgage Advice and Practice (CeMAP)

The London Institute of Banking and Finance

BSc (Hons) - Mathematics

The Open University

Data Management Skills Bootcamp Programme - Data Management

Serco Employment, Skills & Enterprise
London

Advanced Certificate - Business Management

National Institute of Business Management (NIBM)
Colombo, Sri Lanka

Skills

  • Business Development
  • Client Relationship Management
  • Research & Evaluation
  • Database Management
  • Financial Acumen
  • Teamwork & Leadership
  • People Management
  • Conflict Resolution
  • Effective Communication
  • Attention to Detail

Notable Awards & Achievements

  • Awarded V-SPARC (Values-Superior Performance And Recognition Creation) at JKH
  • Finalist at the John Keells Talent Night
  • Volunteer Recognition Recipient at Kala Pola 2013 of John Keells Foundation
  • Participant at Olympiad Mathematics Competition

Websites, Portfolios and Profiles

LinkedIn

References

Available upon request

Professional Development

  • First Class Upgrade Course - Emirates Aviation College
  • Business Class Upgrade Course - Emirates Aviation College
  • Cabin Crew Ab-initio Training Programme – Emirates Aviation College
  • Safety & Emergency Procedures (SEP) - Emirates Training College
  • Evacuating the Aircraft - Emirates Training College
  • Operating Emergency Equipment - Emirates Training College
  • Administering First Aid - Emirates Training College

Accomplishments

Xero Advisor Certified

Credential ID: Amanda Bandara

Timeline

Sales negotiator

Connells
02.2025 - Current

Customer Service and Billing Coordinator

Cambridge Fibre Networks Ltd
06.2024 - 02.2025

Senior Cabin Crew – First Class

Emirates
01.2014 - 01.2024

Reservation Sales Agent

Hilton Colombo
01.2014 - 12.2014

Accounts Executive

John Keells Plc
01.2011 - 01.2014

SVQ Level 4 - The Certificate in Mortgage Advice and Practice (CeMAP)

The London Institute of Banking and Finance

BSc (Hons) - Mathematics

The Open University

Data Management Skills Bootcamp Programme - Data Management

Serco Employment, Skills & Enterprise

Advanced Certificate - Business Management

National Institute of Business Management (NIBM)

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Samalee Amanda Bandara Karunathilake