Sam Skuse
Bristol,Bristol
Summary
Customer-focused Sales and Services professional with a demonstrated ability to deliver commercial success through strong relationship management, performance optimisation, and strategic problem-solving.
I am driven with a keen ability to manage and coordinate executive tasks, ensuring seamless operations.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.
Combines excellent communication skills with a data-driven mindset to support change initiatives, and contribute to achieving ambitious business objectives, working effectively and productively with diverse customers individual needs.
Overview
1
1
Certification
16
16
years of professional experience
Work history
Sales and Services Executive
Matthew Clark Bibendum
Bristol, Bristol
2017.09 - Current
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Assisted customers in making informed decisions by providing detailed product information.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Strong knowledge of all areas of the business.
Shop assistant
Pensford Post Office
Pensford, Bath and North East Somerset
2015.01 - 2017.06
- Coordinated closely with management on shop floor layouts and visual merchandising.
- Served Customers and Handled Cash using the tills and carried out daily reconciliation of cash drawer for accountability
- Collaborated effectively with team members during busy periods.
- Handled cash register efficiently, ensuring accurate transactions.
- Liaised with reps and placed orders for delivery to the store
Call centre agent
Teleperformance
Bristol, Bristol
2014.02 - 2014.09
- Taking inbound calls on behalf of Her Majesty’s Passport Office. Giving advice on Passport application queries and booking appointments for fast track services and occasionally logging complaints.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Performed data entry tasks to keep records up-to-date and organised.
- Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
Warehouse Assistant / Customer Service Assistant
Whittingtons Silk Flower and Plant Centre
Bristol
2010.08 - 2012.04
- Opened and Locked Up the Store
- Served Customers and handled the cash register
- Carried out daily reconciliation of cash drawer
- Liaised with reps and placed orders into the store
- Loading and unloading of wagons and stocking store
Education
A-Levels - Psychology
Chew Valley School
Chew MagnaA-Levels - History
Chew Valley School
Chew ManaA-Levels - Biology
Chew Valley School
Chew MagnaSkills
- Telephone etiquette
- Data entry and analysis
- GDPR knowledge
- CRM familiarity
- Written communication
- Verbal articulation
- Email correspondence
- Problem solving skills
- Relationship management
- Conflict resolution
Certification
- WSET Level 1
- EDI Level 2 National Certificate For Personal License Holders
Timeline
Sales and Services Executive
Matthew Clark Bibendum
2017.09 - Current
Shop assistant
Pensford Post Office
2015.01 - 2017.06
Call centre agent
Teleperformance
2014.02 - 2014.09
Warehouse Assistant / Customer Service Assistant
Whittingtons Silk Flower and Plant Centre
2010.08 - 2012.04
A-Levels - Psychology
Chew Valley School
A-Levels - History
Chew Valley School
A-Levels - Biology
Chew Valley School