Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Interests
Certification
References
Timeline
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Tinotenda Emmanuel Nyabowa

Customer Account Specialist
London, UK

Summary

Highly adaptable professional with strong interpersonal and communication skills, excelling in customer interaction and sales environments. Combines ability to quickly grasp new concepts with knack for problem-solving and building rapport with clients. Poised to drive customer satisfaction and contribute to revenue growth.

Overview

9
9
years of professional experience
9
9
Certifications

Work History

Customer services and sales agent

Compass Group UK
London
07.2024 - Current
  • Implemented promotional strategies for increased sales revenue.
  • Engaged customers to facilitate repeat business.
  • Established rapport with potential customers to enhance sales growth.
  • Collaborated closely with other departments to ensure a comprehensive approach to problem-solving and complaint resolution.
  • Managed inventory to avoid stock shortages or excesses.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Account manager

Optimal Group
London
01.2024 - 03.2024

- Managed and nurtured relationships with existing clients as the primary contact

- Created business development opportunities by identifying and pursuing potential clients

- Collaborated with internal departments to fulfil client requirements and provide exceptional service.

- Supervised daily administrative tasks for seamless operations

- Assisted the team with extra responsibilities to meet business demands.

Residential Sales Consultant

Haart
Colindale
11.2022 - 01.2024
  • Generated £97.8K in banked earnings within first year in the industry.
  • Successfully negotiated agreements between buyers and vendors, achieving first successful negotiation within two months.
  • Expertly gathered and utilized registration details to gain in-depth understanding of buyer motivations
  • Handled sensitive financial discussions with professionalism and discretion for client comfort during negotiations.
  • Demonstrated expertise in navigating complex property laws, regulations and contracts for client reassurance on due diligence adhered to.
  • Implemented targeted door-knocking and leafleting campaigns to secure competitive listings
  • Led a team-based approach to coordinate property viewings, providing exceptional customer service

Trainee Partner

SMP (Sales and Marketing Partners)
05.2022 - 10.2022
  • Multi-Campaign customer acquisition for BT and British Gas.
  • Generated interest in products by giving engaging presentations.
  • Generated substantial sales growth of 144 accounts and revenue of over £103,680 for British Telecoms through a residential sales channel.
  • Managed time efficiently to maximise number of daily visits.
  • Established and nurtured positive professional relationships within working environments.
  • Utilised persuasive selling techniques for closing sales deals successfully.

Sales Executive

Cover My Cab
02.2018 - 08.2019
  • Company Overview: Bespoke financial product specialists
  • Exceeded sales targets by securing 248 UK customer accounts, totalling £580k in gross income
  • Consistently exhibited a calm demeanour during periods of high volume or unusual events to keep shop operating smoothly, setting a positive example for the shift team
  • Displayed friendly, outgoing and energetic behaviour to create a warm, fun atmosphere for guests
  • Bespoke financial product specialists

Bartender

Eneko Basque Kitchen & Bar
08.2016 - 07.2017
  • Expertly prepared both alcoholic and non-alcoholic beverages using correct technique, liquid measurements and garnishes
  • Provided excellent service to customers, resulting in repeat business.
  • Collaborated with team members to provide seamless service during busy periods.
  • Demonstrated knowledge of drink recipes for improved customer experience.
  • Followed food safety and hygiene requirements to protect guests.

Education

Bachelor of Arts (2:1) - Marketing Management

University of Chester
Chester, Cheshire
09.2019 - 2022.08

Skills

    Emotional intelligence

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Languages

English
Native
Shona
Native
Spanish
Elementary

Accomplishments

  • Record breaking revenue achieved while supervising client site, Compass Group (2025)
  • Record Breaking revenue achieved while operating client site, Compass Group (2024)
  • Top Financial Services appointment referral across entire region, Haart (2023)
  • #1 Sales executive, Cover My Cab (2019)

Interests

Formula 1
Moto GP

Live Music

Certification

Food Hygiene (Level 2)

References

References available upon request.

Timeline

Cyber Security

02-2025

Tackling Sexual Harassment

10-2024

Dignity at Work

10-2024

Calorie Labelling Regulation

09-2024

Customer services and sales agent

Compass Group UK
07.2024 - Current

Food Hygiene (Level 2)

07-2024

Profit Protection

07-2024

Allergen Awareness

07-2024

Health & Safety

07-2024

PCI compliance

07-2024

Account manager

Optimal Group
01.2024 - 03.2024

Residential Sales Consultant

Haart
11.2022 - 01.2024

Trainee Partner

SMP (Sales and Marketing Partners)
05.2022 - 10.2022

Bachelor of Arts (2:1) - Marketing Management

University of Chester
09.2019 - 2022.08

Sales Executive

Cover My Cab
02.2018 - 08.2019

Bartender

Eneko Basque Kitchen & Bar
08.2016 - 07.2017
Tinotenda Emmanuel NyabowaCustomer Account Specialist