Sam Shuker

Engaged in sensitive outreach work in underrepresented communities including care experienced children and young adults with disabilities to align institutional support with individual needs. Drew upon lived experience to establish authentic trust with target audiences, and conducted needs-based consultations to identify funding opportunities and bursaries accordingly. Collaborated closely with outreach management to continuously evaluate, refine and improve strategy and approach.

Achievements:

• Maintained consistent adherence to risk assessment and safeguarding frameworks, emphasising commitment to duty of care and professional responsibility
• Successfully established rapport with some of the most underrepresented and vulnerable communities in higher education, broadening experience and ability to reach diverse audiences
• Ensured enthusiasm, warmth and professionalism across any interaction to ensure every individual felt supported and inspired by service

Served as designated student lead and primary point of contact for the university study abroad programme, travelling from the UK to Xi'an, China. Managed the full journey from departure through to daily operations on ground, ensuring group wellbeing throughout. Day-to-day duties included acting as bridge between students and programme coordinators and ensuring safety of all cohort members from start to finish.

Achievements:

• As sole point of student contact, successfully managed logistical and pastoral challenges from departure to arrival
• Robust liaison with programme leaders and enforcement of group behavioural compliances to uphold safety and accountability of all members.
• Demonstrated composure and decisive leadership in international settings, maintaining group cohesion and positive dynamics throughout.
• Applied language skills in real-world contexts to facilitate communication and cultural navigation

Worked under the University of Kent in core representation, engaging with prospective students and parents across a wide range of public touchpoints. Events included on campus open days and tours, alongside off-site school workshops and presentations delivered independently.

Achievements:

• Facilitated organisation of weekly student sessions to develop sustained rapport and long term engagement
• Applied consultative marketing approach to align university provision with prospective student individual needs
• Independent work in off-campus presentations and workshops honed confidence and professional communication style

Operated the company food stall and delivered high volume service under contracted arrangements across the UK's largest festivals including BST Hyde Park and Vegan Camp Out. Managed customer interaction across demanding crowds whilst maintaining professionalism, brand image and standards throughout. Provided logistic support through supply coordination and stock management to ensure seamless function and team acuity.

Achievements:

• Evidenced fluidity between autonomous stall operation and team working depending on customer demand.
• Successfully fulfilled high-profile corporate contracted events such as for Avon Products, Glastonbury Festival.
• Demonstrated resilience in navigating high-pressure demands, ensuring representation of brand and impeccable standard of service

Provided front of house reception and administrative support within professional student residential services. Assisted with day to day operations as part of a robust team whilst simultaneously shadowing leadership in delivering site management.

Achievements:

• Worked closely with the Accommodation Manager, gaining significant insight into upper management and operational responsibilities
• As the youngest member of the team, proactively engaged with senior colleagues in order to learn from their expertise and demonstrate initiative.
• Quickly developed competency and resilience to handle sensitive residential queries, establishing rapport and reinforcing a welcoming site environment