Sam Pine
Ringwood,United Kingdom
Summary
Ambitious and highly personable customer service professional with experience delivering premium service in fast-paced, target-driven environments. Currently completing a Team Leader training programme at Waitrose, with responsibility for customer safety, team coordination, and operational standards.
Experienced in building strong relationships with a diverse clientele, upselling products, and maintaining composure under pressure during high-volume trading periods. Fluent in Spanish with excellent communication skills and a genuine passion for client-focused service. Seeking to transition into luxury sales combining commercial awareness, resilience, and relationship-building ability.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work history
Team Leader/ Supermarket Assistant
Waitrose and Partners
Ringwood, Hampshire
06.2023 - Current
- Selected for a structured 6-month Team Leader development programme focused on leadership, operations, and customer experience
- Trusted keyholder responsible for opening and closing procedures, customer safety, and operational security
- Deliver consistently high standards of customer service in a demanding retail environment
- Lead and support team members during shifts, ensuring smooth daily operations and productivity
- Build positive relationships with customers through attentive, personalised service
- Contributed to £755k in sales during Easter 2025 trading, exceeding targets by £79k
- Chosen by senior management to support rollout of a company-wide initiative; branch ranked 1st across the Partnership
- Train and mentor new employees, supporting performance and confidence development
Barista and Waiter
Lovitaly
Ringwood, Hampshire
05.2022 - 05.2023
- Delivered attentive and personalised service to customers in a premium hospitality environment
- Built long-term rapport with regular customers, encouraging loyalty and repeat business
- Contributed to a 15% increase in summer sales through effective upselling and promotion of new services
- Maintained excellent customer satisfaction and regularly received positive feedback
- Worked effectively under pressure during busy service periods whilst maintaining professionalism and attention to detail
- Strengthened communication skills working alongside international colleagues and customers
Crew Member
McDonalds
Ringwood, Hampshire
06.2019 - 01.2021
- Delivered efficient customer service in a fast-paced, high-pressure environment
- Developed resilience, teamwork, and communication skills during peak trading periods
- Maintained operational standards, organisation, and customer satisfaction
Education
Bachelor of Arts - International Relations
University of Exeter
Exeter 09.2021 - 06.2023
Young Political Leader Internship - undefined
Investin
London 01.2021 - 01.2021
A-Level - Spanish, Psychology, Biology
Ringwood Sixth Form
Ringwood 09.2019 - 07.2021
GCSE -
Bournemouth Collegiate School
Bournemouth 09.2014 - 07.2019
Skills
- Luxury customer service & relationship management
- Sales & upselling
- High-pressure problem solving
- Communication & interpersonal skills
- Team leadership & training
- Organisation & multitasking
- Cross-cultural communication
- Adaptability & resilience
LANGUAGES
English
Spanish
REFERENCE
References available upon request
HOBBIES
Piano, Nutrition and Fitness, Travel, Art, Reading, Languages, Meeting and engaging with new people.
Affiliations
- Fitness
- Travel
- Piano
- History
DRIVING LICENSE
- Driving license category
- Full, clean licence.
Timeline
Team Leader/ Supermarket Assistant
Waitrose and Partners
06.2023 - Current
Barista and Waiter
Lovitaly
05.2022 - 05.2023
Bachelor of Arts - International Relations
University of Exeter
09.2021 - 06.2023
Young Political Leader Internship - undefined
Investin
01.2021 - 01.2021
A-Level - Spanish, Psychology, Biology
Ringwood Sixth Form
09.2019 - 07.2021
Crew Member
McDonalds
06.2019 - 01.2021
GCSE -
Bournemouth Collegiate School
09.2014 - 07.2019