Sam Murray
Bristol
Summary
I am a dedicated and adaptable individual with experience working both independently and as part of a team. I have a proven track record of reliability and resourcefulness, and I pride myself on being an excellent communicator who enjoys supporting and helping others to grow and excel. I am highly motivated to learn and am seeking a challenging role where I can continue to develop my skills and grow professionally.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Front of house
Lodekka
2023.07 - 2026.02
- Worked hands-on as part of a rotating team of 3–9 staff to deliver excellent customer service
- Coordinated and motivated team members to ensure a consistently high standard of service
- Prioritised tasks effectively in a fast-paced, customer-facing environment
- Responsible for accurate cash handling and Point of Sale (POS) operations
- Demonstrated strong awareness and compliance with licensing laws and regulations
- Working at the Lodekka made me become good at working in a high pressure environment while remaining friendly, reliable and professional despite frequent obstacles that occur when working with the public. I gained experience in working under pressure and maintaining great communication skills with my colleagues and kitchen staff in order to keep the pub running effectively and create a satisfying experience for the customers.
- My Tasks included:
- I was responsible for keeping the bar in working order including barrel changes, pressure checks and keeping it as tidy as possible.
- Taking orders for and serving drinks and food to customers in often busy and difficult environments especially during the Euros or sporting events.
- Keeping good communication with the kitchen staff to keep updated on what food we may or may not be serving on that day.
- Closing said bar at the end of the day and leaving everything in order for the opening staff the following morning.
- Being flexible in my role and assisting my colleagues that may need help in other areas of the pub.
COVID Tester
Boots
2021.12 - 2022.08
- Worked as a primary tester within an embedded testing service following the COVID lockdown period
- Responsible for conducting tests for both individuals and groups in a calm and reassuring manner
- Communicated test procedure clearly and sensitively in face-to-face interactions with customers along with post-test advice and guidance
- Managed customer service escalations professionally, ensuring concerns were handled with care and efficiency
- Working in an unsupervised capacity, I was responsible for dealing with members of the public who’d booked COVID tests. The results of the tests would determine whether people could travel internationally, so I had to manage challenging customer service situations.
- My tasks included:
- Setting up and preparing the testing area at the start of the day.
- Dealing with members of the public, many of whom did not understand the process or the implications of the tests.
- Carrying out swab tests on people of all ages, from all backgrounds.
- Accurately recording and cataloguing each test and result.
- Managing my workload without supervision to ensure there was a steady flow of customers throughout the day.
- Managing the past tests and making sure they all were completed successfully and communicating the results to the affected people.
Facilities management
Oldfield School
2021.06 - 2021.08
- Worked as part of a small team to carry out repairs and general maintenance of school buildings
- Carried out co-ordination and execution of tasks when school classes were ongoing, often individually
- Prioritised and scheduled repair work to fit around an active school schedule
- Worked on renovation preparation after the school year concluded
- After completed my A Levels, I successfully applied for a role in the Building Management department in my school. I carried out cleaning, repairs and general maintenance across the school buildings.
- My tasks included:
- Assisting with repairs to school property and fixtures such as walls, chairs, assembling furniture.
- Setting up classrooms and supplying teachers with what they needed from stores
- Painting / decorating classrooms and hallways. General cleaning and maintenance, as required.
Education
BA - History
University of the West of England
2021.01 - 2024.01
A Levels - History, Psychology, English Literature
Oldfield School
GCSEs -
Oldfield School
Skills
- Excellent customer service skills
- Used to working in a fast-moving, high-pressure environment
- Strong communicator
- Experienced in training and mentoring
References
References available upon request
Personal Interests
Basketball – 3 years – Player / experience coaching on the Speedwell Pirates, Karate – 11 years – Black Belt, Rugby – 3 years – Walcott RFC, History – At University and in personal life
Personal Interests / Other Activities
- Sports are a large part of my life. I have participated in:
- Basketball (2023-Current) I: Member of Speedwell Pirates
- Karate (9 years): Black Belt at Imperial Karate dojo
- Rugby (2 years): Played Prop at Walcott RFC.
Timeline
Front of house
Lodekka
2023.07 - 2026.02
COVID Tester
Boots
2021.12 - 2022.08
Facilities management
Oldfield School
2021.06 - 2021.08
BA - History
University of the West of England
2021.01 - 2024.01
A Levels - History, Psychology, English Literature
Oldfield School
GCSEs -
Oldfield School