Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sam Genders

Connahs Quay,Flintshire

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.


Talented Twilight Manager with expert team leadership, planning and organisational skills. Equips employees to independently handle issues and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.


Reliable with retail industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.


Customer-oriented Twilight Manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Overview

14
14
years of professional experience

Work History

Twilight Manager

Morrisons
Ellesmere Port, Cheshire
01.2024 - Current
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.

Twilight Manager

Morrisons
Connahs Quay, Flintshire
08.2021 - 01.2024
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.

Fresh food manager

Morrisons
Wrexham, Wrexham
01.2021 - 08.2021
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
  • Followed industry trends and set pricing strategies to maximise business returns.
  • Oversaw business staffing and training, building successful, customer-focused team.


Night manager

Morrisons
Wrexham , Wrexham
07.2019 - 01.2021
  • Scheduled night staff and coordinated workflow to foster adequate shift coverage and seamless operations.
  • Led employees during night shifts to deliver outstanding customer service and comply with quality standards.
  • Organised briefing for night shift staff to follow instructions.

Home and Leisure Manager

Morrisons
Wrexham, Wrexham
07.2018 - 10.2018
  • Coordinated staff rotas to meet service requirements whilst remaining under budget.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.

Customer assistant

Morrisons
Connahs Quay, Flintshire
09.2010 - 07.2018
  • Offered advice on product selection for enhanced levels of support and service.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

Education

Bachelor of Science - Sports

Glyndwr University (Prifysgol Glyndwr)
Wrexham
09/2012 - 07/2015

NVQ Level 3 - Sports

Deeside College
Connahs Quay, Flintshire
09/2012 - 07/2015

GCSEs -

Ysgol Maes Garmon
Sir Y Fflint
09/2004 - 07/2009

Skills

  • Workforce development
  • Democratic leadership
  • Coaching leadership
  • Operations oversight
  • Customer rapport

Timeline

Twilight Manager

Morrisons
01.2024 - Current

Twilight Manager

Morrisons
08.2021 - 01.2024

Fresh food manager

Morrisons
01.2021 - 08.2021

Night manager

Morrisons
07.2019 - 01.2021

Home and Leisure Manager

Morrisons
07.2018 - 10.2018

Customer assistant

Morrisons
09.2010 - 07.2018

Bachelor of Science - Sports

Glyndwr University (Prifysgol Glyndwr)
09/2012 - 07/2015

NVQ Level 3 - Sports

Deeside College
09/2012 - 07/2015

GCSEs -

Ysgol Maes Garmon
09/2004 - 07/2009

Similar Profiles

CREATE PROFILE
Sam Genders