Summary
Overview
Work History
Education
Accomplishments
Skills
Timeline
Hi, I’m

salma ghafoor

Repairs officer
Wembley

Summary

I am Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level repairs officer position. Ready to help team achieve company goals.

I am a very strong team player with a proven track record handling approximately 30 void properties at one set time ensuring the works is carried out to a good standard making it a home for a family who needs it the most.

I also offer my knowledge to housing mangers in day to day repairs and diagnose repairs and advise what should done to remedy the issue .

A vast experience in carrying out inspections to tenanted properties ensuring the repair is dealt without the tenant escalating it further leading to a formal complaint .

Overview

21
years of professional experience
5
years of post-secondary education
3
Languages

Work History

Notting hill genesis housing association
wembley, london

Repairs officer
01.2023 - Current

Job overview

  • Prepared and submitted detailed reports regarding disrepairs for tenanted properties .
  • Dealt with complaints and ensured it does not advance to a formal compaint liase with alndlords and tenants and contractors to ensure the repair is dealt with accordingly with minimal issues
  • Inspected void properties and ensured quick turnaround achieved with minimal void loss, assessed works required placed property rent on a rent stop to avoid financial loss to the company
  • Trained new repair officers in inspecting void properties and tenanted properties
  • Built excellent rapport and working relationship with landlord, contractors, other teams within housing association
  • Good working relationships with local authorities including RBKC
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.



Pathmeads (formally known as Notting hill genesis)
wembley , London

Maintenance call centre operative
01.2003 - 01.2005

Job overview

  • Documented and detailed calls and complaints using call centre's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Resolved concerns and ensures all maintenance repairs were dealt with accordingly
  • Delegated inspections to surveyors and made appointments for inspections and provided an appointment to the customer
  • Actively listened to customers, handled concerns always ensuring call is not escalated so that repair complaint is dealt with in one call
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly when the tenant is unhappy and always offer a solution
  • Mary Gober mentor
  • Cross-trained and backed up other customer service managers.

Education

john kelly girls technology college
London, ENG

GCSEs
09.1992 - 09.1997

University Overview

  • All 9 subjects passed (A-C)

Accomplishments

Accomplishments

I am a Mary Gober trainer , I have been monitored by my managers and was given a certificate for excellent customer service


I can use Northgate, workwise,compleat and excel spreadsheets


I was also involved in inspecting units following the grenfell fire to ensure properties are inspected to a high standard

Skills

Building repairs

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Timeline

Repairs officer
Notting hill genesis housing association
01.2023 - Current
Maintenance call centre operative
Pathmeads (formally known as Notting hill genesis)
01.2003 - 01.2005
john kelly girls technology college
GCSEs
09.1992 - 09.1997
salma ghafoorRepairs officer