CHEDYNE LAUVANA BLACK
London
Summary
Driven single mother who proactively addresses challenges and meets established metrics with minimal supervision. Frequently commended for strong critical-thinking skills and sound judgment. I am able to manage complex schedules and logistical details to support seamless operations. Works with internal and external teams to verify requirements and exceed expectations. Offering strong organisational skills and keen ability to manage multiple tasks in fast-paced environments. Knowledgeable about coordinating schedules, communicating clearly, and solving problems quickly. Ready to use and develop skills in time management, teamwork, and communication in any job opportunity.
Overview
5
5
years of professional experience
6037
6037
years of post-secondary education
Work history
Repairs officer
Notting Hill Genesis
London, England
2025.11 - 2026.04
- Assisted external agencies such as social services and housing departments in providing support for individuals in need.
- Identified potential issues leading to costly repairs and rectified them in a timely manner.
- Supported the team by conducting regular audits of cost and quality for all repair works.
- Reviewed and rated all completed jobs, providing feedback on any issues identified for further monitoring.
- Communicated regularly with residents and stakeholders, tailoring messages based on case complexity and audience technical knowledge.
- Formatted spreadsheets to enhance data insights and improve audit evaluations.
- I coordinate and manage property repairs to ensure homes and communal areas are safe, well maintained, and compliant with relevant standards.
- I act as the main point of contact for repair enquiries, liaise with contractors, support residents, and ensure repairs are completed effi ciently and to a high standard.
- I log, assess, and prioritise repair requests from residents, staff, and contractors, diagnosing issues to identify the correct trade and response type.
- I raise repair orders through the organisation’s asset or housing management system and ensure all works are scheduled promptly and completed within SLAs.
- I coordinate job allocation and appointments with in‑house operatives and external contractors, monitor contractor performance for quality, timeliness, and professionalism, and escalate missed appointments, unresolved repairs, or poor workmanship.
- I keep residents updated on repair progress, timescales, and outcomes, manage repair‑related complaints, and work collaboratively with teams to resolve them. I ensure all repairs comply with health and safety regulations and organisational standards and follow procedures for emergency, urgent, and routine repairs.
- I maintain accurate data, case notes, and job histories for audits, inspections, and reporting, track repair budgets, variations, and contractor invoices where required, and produce performance reports for managers and internal teams.
Housing repairs co-ordinator
Islington council/Daniel Owen Agency
London
2023.08 - 2024.06
- To comply with the Council’s core values of public service, quality, equality and empowerment and to demonstrate this commitment in the way all duties are carried out.
- To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.
- Reallocating scheduled jobs to operative contractors readily available to ensure all resources are effectively utilized.
- Carry out duties and responsibilities in accordance with the Council’s Health and Safety Policy and relevant Health and Safety legislation.
- Experience of accurately processing service requests in line with policy and to provide advice and information to customers ensuring that all service requests are processed to the Council’s performance and standards, policy and procedural guidelines including statutory, complying with the Data Protection Act and the Freedom of Information Act.
- To work pro-actively with team members to improve customer service delivery.
- To contribute towards the overall service objectives and targets of the Housing Repairs Services Team.
- Negotiated contracts with suppliers, securing favourable terms.
- Implemented risk management strategies to mitigate potential issues.
- Liaised with external parties to ensure seamless project execution.
- Collaborated across departments for strategic planning purposes.
Receptionist / Hospitality Assistant
Tate Recruitment / Howden Group Holdings
London
2023.01 - 2023.06
- Welcoming visitors and providing hospitality towards guest.
- Responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services.
- Conduct regular security checks throughout the day and report any issues to line manager.
- Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
- Deal with all enquiries in a professional and courteous manner.
- Ensure all counter, and tables are set up prior to service time.
- Ensure all different services are all stocked up and in functioning order.
- To assist with basic food preparation.
- Ensure the cleaning schedule is followed in accordance to C.O.S.H.H regulations.
- To create, maintain and enhance effective customer relationships, which includes team members, the Client and individuals in the external environment.
- Completed data entry tasks whilst adhering to strict deadlines.
- Maintained an organised reception area for a professional business environment.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
Trainee Sale Negotiator - West Dulwich
KFH - Property Estate Agency
London
2022.10 - 2023.01
- Conduct viewings.
- Market properties.
- Negotiator offers and secure deals.
- Communicate effectively with clients.
- Touting.
- Cold Calling.
- Register new buyers.
- Strategically planned meetings between company representatives and clients to foster business relationships.
- Stretch targets exceeded through dedicated client engagement and relationship management.
- Utilised in-depth market knowledge to provide sound advice to clients.
- Enhanced client relationships by understanding and effectively communicating their needs.
- Analysed complex data sets to identify key negotiation points.
Corporate Receptionist & Administrator
Temporary Receptionist/Front of House professional via Tate Recruitment
Liverpool Street
2021.12 - 2022.10
- Company Overview: On-site clients such as Ralph Lauren, Innovate Finance, Queen Mary Bioenterprises Innovation, Gs1 UK
- Frank and post invoices.
- Make sure facilities and maintenance is up to date.
- Order and replenish office stock.
- First point of contact to the business via telephone, email and in person.
- Book couriers and scheduling pick-ups.
- On-site clients such as Ralph Lauren, Innovate Finance, Queen Mary Bioenterprises Innovation, Gs1 UK
- Facilitated smooth check-in procedures for clients, fostering a welcoming environment.
- Liaised with various departments for effective cross-functional communication.
- Handled queries from staff members promptly thus resolving issues quickly.
- Provided general administrative support including photocopying, faxing and filing tasks, improving office workflow.
- Handled confidential documents with utmost discretion and security.
- Assisted in organising corporate events to boost employee morale.
- Scheduled meetings efficiently whilst avoiding clashes or overbooking.
Corporate Receptionist
Queen Mary Bioenterprises Innovation
Whitechapel
2021.12 - 2022.10
- First point of contact to the business via telephone, email and in person.
- Meeting and greeting visitors and staff.
- Providing refreshments and ensuring the reception area is presentable.
- Maintaining calendars for appointments.
- Planning travel arrangements.
- Assisted HR department in onboarding new employees which aided seamless integration.
- Handled mail distribution within the office, ensuring timely delivery and receipt.
- Managed high-volume phone calls, ensuring efficient business communication.
Customer Service Assistant
Ralph Lauren
Bond Street
2021.12 - 2022.10
- Supporting with a range of tasks, including advising and serving customers.
- Moving and replenishing stock.
- Carrying out housekeeping activities and handling cash and card transactions.
- Offered helpful advice on product selection, leading to increased sales.
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Improved customer relations by managing customer complaints effectively.
- Showcased strong communication skills when explaining promotions or discounts to customers .
Corporate Events Host
Innovate Finance via Tate Recruitment
Guildhall, St Paul’s
2021.12 - 2022.10
- Providing exceptional client service.
- Meeting and greeting guests and attendees.
- Printing off temporary ID, inserting in the lanyards and allocating to the relevant guests.
- Fostered customer loyalty through attentive service and personal acknowledgements.
- Ensured guest satisfaction by providing excellent customer service.
- Coordinated private event set-up, delivering successful hosting experiences.
- Developed strong relationships with regular customers, encouraging repeat visits.
- Followed hygiene and safety regulations to uphold high standards of health protection.
Support Worker
Gordon Care Services Limited
London
2021.05 - 2021.12
- Assisting customers with their physical and social needs, ensuring all needs are met.
- Providing medications to customers, assisting male and female customers with personal care.
- Assisting customers in cleaning up their homes.
- Assisting customers to shop, cook and prepare food following policies for good practice.
- Provided transportation for medical appointments, ensuring timely arrival.
- Helped achieve patient independence through guided tasks and activities.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Supported daily living skills training which increased client self-sufficiency.
- Encouraged social integration by facilitating community involvement opportunities.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
Education
Retail sales - Merit
TBG Learning
Diploma of Higher Education - Fashion Business Studies
Ethames Graduate School
London2016-09
GCSE - Math (A), English (B), Science (B), Music (C)
The Olive School
LondonSkills
- Schedule management
- Microsoft Office
- Office administration
- Outlook calendar management
- Person-centred practise
- Compliance understanding
- Administrative support
- Event coordination
- Client relationship building
- Service planning
- Document control
- Email inbox management
- Customer Service
- Health and Safety Compliance
- Inventory management
- Inventory control
- Outstanding customer service
- Schedule planning
Custom
Available on request
Timeline
Repairs officer
Notting Hill Genesis
2025.11 - 2026.04
Housing repairs co-ordinator
Islington council/Daniel Owen Agency
2023.08 - 2024.06
Receptionist / Hospitality Assistant
Tate Recruitment / Howden Group Holdings
2023.01 - 2023.06
Trainee Sale Negotiator - West Dulwich
KFH - Property Estate Agency
2022.10 - 2023.01
Corporate Receptionist & Administrator
Temporary Receptionist/Front of House professional via Tate Recruitment
2021.12 - 2022.10
Corporate Receptionist
Queen Mary Bioenterprises Innovation
2021.12 - 2022.10
Customer Service Assistant
Ralph Lauren
2021.12 - 2022.10
Corporate Events Host
Innovate Finance via Tate Recruitment
2021.12 - 2022.10
Support Worker
Gordon Care Services Limited
2021.05 - 2021.12
Retail sales - Merit
TBG Learning
Diploma of Higher Education - Fashion Business Studies
Ethames Graduate School
GCSE - Math (A), English (B), Science (B), Music (C)
The Olive School