Summary
Overview
Work history
Education
Skills
Timeline
Generic

Sallyanne Slater

Olney,Buckinghamshire

Summary

Experienced Senior Manager with a strong background in policy development, project management, and organisational improvement. Possesses excellent interpersonal skills, a flair for motivating others and a passion for achieving personal and business objectives. Committed to ensuring excellent teamwork and the creation of a productive working environment. Always enthusiastic to learn and undertake new challenges.

Overview

30
30
years of professional experience
3
3
years of post-secondary education

Work history

Senior Manager, Projects and Policy Review

The Open University
Milton Keynes
2019.04 - 2025.08
  • Developed and reviewed student assessment policies and processes continuously.
  • Delivered projects improving assessment and module result determination processes.
  • Advised colleagues across university on assessment policies, processes, and projects.
  • Created and maintained complex internal guidance to support consistent decision-making.
  • Led creation of VLE for single online access to materials.
  • Developed e-learning training modules supporting colleagues in module result determination.
  • Managed teams delivering day-to-day operations and enabling growth.
  • Represented unit on university groups and committees.
  • Promoted agile collaboration and continuous improvement across teams.
  • Produced well-received newsletter improving cross-functional communications.
  • Successfully managed risk assessment procedures by adopting industry best practices.

Student Services Manager (Communications)

The Open University
Milton Keynes
2002.05 - 2019.04
  • Responsible for delivering targeted and bespoke communications to support students in planning their studies.
  • Designed and managed processes to deliver curriculum and regulatory change notifications to students.
  • Led design and delivery of specific campaigns to improve retention and completion.
  • Edited and proofread multiple prospectuses annually.
  • Created and maintained online student advice and guidance resources.

Call Centre Manager

Charles Schwab Europe
Milton Keynes
1999.06 - 2001.03
  • Participated in successful set up of second-site call centre with focus on integrating ‘new’ culture.
  • Recruited team managers and agents to grow operation from 0 to 80 staff.
  • Developed and motivated staff to exceed first-site performance within six months.
  • Re-engineered existing processes to work effectively across multi-site operation.
  • Implemented new performance management programme with personal development plans for all staff.
  • Project managed internal audit of customer experience from survey feedback.
  • Devised and implemented improved call monitoring and coaching procedures.
  • Directed training programme design and delivery for better agent interaction skills.
  • Implemented weekly one-to-one coaching and personal development meetings for all staff with line managers.
  • Supported development and successful launch of new products and services.
  • Ensured consistent attainment of performance and quality standards.

Team Manager

Ingram Micro UK Limited
Milton Keynes
1998.11 - 1999.05
  • Contributed to development of new call centre structure designed to maintaining excellent customer service within sales-oriented environment.
  • Consistently ensured that team revenue and quality targets were met or exceeded.
  • Implemented new call monitoring and coaching procedures to support performance improvement.
  • Devised and implemented new sales strategy, increasing team results by up to 50 per cent.

Operations Manager

The Merchants Group Limited
Milton Keynes
1997.03 - 1998.10
  • Designed and delivered complex operations and campaigns integrating customer service and lead generation.
  • Managed multiple operations for different clients at same time.
  • Coordinated 24-hour multi-lingual project during second-site placement in Ireland.
  • Created project brief that became standard template for similar operations.
  • Delivered all operations within deadline and agreed budgets.
  • Coordinated cross-functional teams, achieved project milestones on schedule.
  • Applied lean principles to operations management, reduced waste significantly.

Team Leader

The Merchants Group Limited
Milton Keynes
1996.09 - 1997.02
  • Coached 12 agents on outbound lead generation while meeting personal targets.
  • Monitored team performance and advised operations manager on coaching priorities.
  • Built and introduced a management information system for scope changes.

Telephone Agent

The Merchants Group Limited
Milton Keynes
1995.08 - 1996.09
  • Made outbound calls for B2B and B2C lead conversations.
  • Handled inbound calls to support queries and next steps.
  • Built operational experience through customer service, lead generation, and profiling.
  • Drove sales activity through structured customer conversations and qualified opportunities.

Education

BA Hons - English Literature

The University of York
United Kingdom
1992.09 - 1995.06

Skills

  • Communication skills
  • Leadership and collaboration
  • Strategic thinking
  • Project management
  • Agility and adaptability
  • Innovation and improvement

Timeline

Senior Manager, Projects and Policy Review

The Open University
2019.04 - 2025.08

Student Services Manager (Communications)

The Open University
2002.05 - 2019.04

Call Centre Manager

Charles Schwab Europe
1999.06 - 2001.03

Team Manager

Ingram Micro UK Limited
1998.11 - 1999.05

Operations Manager

The Merchants Group Limited
1997.03 - 1998.10

Team Leader

The Merchants Group Limited
1996.09 - 1997.02

Telephone Agent

The Merchants Group Limited
1995.08 - 1996.09

BA Hons - English Literature

The University of York
1992.09 - 1995.06
Sallyanne Slater