Sally Touray
London
Summary
Dedicated and hardworking with a focus on leadership and organizational excellence, successfully guiding high performing cross-functional teams. Drives project execution and operational efficiency to support business growth. Known for effective communication skills and a commitment to achieving team objectives.
Overview
13
13
years of professional experience
Work history
Ecommerce Virtual Boutique Manager
Watches of Switzerland Group
London
11.2023 - Current
- Manage team of 15-20 staff in various roles including customer service and fulfilment.
- Assigned daily tasks and monitored performance to ensure smooth operations.
- Supported the creation of standard operating procedures for service responses.
- Facilitated onboarding and training for new hires on workflows and service standards.
- Guided team members in backend systems and service expectations to enhance performance.
- Coordinated scheduling to ensure consistent customer service coverage.
- Addressed escalated customer issues to maintain high satisfaction rates.
Team leader
Watches of Switzerland
10.2021 - 10.2023
- Assisted team members by offering support and guidance to improve productivity and efficiency.
- Facilitated communication through training and coaching to foster positive employee relationships.
- Resolved complex customer complaints to maintain high service standards.
- Worked with departments to reduce response times for resolving pending orders.
- Encouraged team during shifts to enhance sales performance.
- Guided staff in resolving complaints to ensure customer satisfaction.
- Set and monitored weekly targets for operational teams to boost product sales.
- Instructed employees on product knowledge to improve service quality and sales.
- Conducted performance reviews to pinpoint areas for enhancement.
- Managed performance reviews and provided tailored feedback to aid professional growth.
- Helped address employee relations issues and navigate disciplinary processes.
Specialist
Watches of Switzerland
London
04.2021 - 10.2021
- Provided exceptional service to clients to foster and maintain relationships for future business opportunities.
- Assisted customers by demonstrating watch functionalities to aid in informed purchase decisions.
- Engaged consistently with existing customer accounts to ensure retention.
- Maintained up to date industry knowledge through continuous professional development.
Head of Relations
HEWI London
London
05.2018 - 05.2021
- Assisted in establishing daily sales objectives for staff.
- Supported management of stock inventory and office responsibilities, including intern tasks.
- Aided in creating job descriptions and posting advertisements to attract candidates.
- Maintained records of employee documentation and information.
- Coordinated HR activities, including processing requests for leave and sick days.
Sales executive
HEWI London
London
08.2016 - 04.2018
- Delivered personal styling wardrobes that aligned with client specifications, ensuring satisfaction.
- Exceeded sales targets through strategic management of customer expectations and relationship-building.
- Generated referrals and strengthened client relationships, contributing to sustained business growth.
Operations Manager
Abercrombie & Fitch
London
04.2013 - 05.2016
- Facilitated achievement of daily targets.
- Assisted in creating schedules for staff.
- Supported adherence to allocated hours target.
- Complied with employee relations processes during recruitment, retention, and development of staff.
- Contributed to reduced company operating budgets through improved staffing, resourcing, and inventory management.
Education
Bachelor of Science - BSC - Management in Health Studies and Social Policy
London Metropolitan University
LondonA-Levels - Health Studies
Brighton and Hove City College
Brighton and HoveSkills
- Client support and customer service
- Team leadership and supervision
- KPI management
- Sales training and expertise
- Relationship management
- Online sales and lead generation
- Web content management
- Operations management
- Inventory oversight
- Process documentation
Languages
English
Native
Timeline
Ecommerce Virtual Boutique Manager
Watches of Switzerland Group
11.2023 - Current
Team leader
Watches of Switzerland
10.2021 - 10.2023
Specialist
Watches of Switzerland
04.2021 - 10.2021
Head of Relations
HEWI London
05.2018 - 05.2021
Sales executive
HEWI London
08.2016 - 04.2018
Operations Manager
Abercrombie & Fitch
04.2013 - 05.2016
Bachelor of Science - BSC - Management in Health Studies and Social Policy
London Metropolitan University
A-Levels - Health Studies
Brighton and Hove City College