Sally Horridge
Rochdale,United Kingdom
Overview
20
20
years of professional experience
Work history
Administrative Officer
Cranmer Education Trust - St Anne's Academy
Rochdale
10.2022 - Current
- To provide strong, organised administrative support to the senior leadership team and staff throughout the academy.
- Interact with parents/carers on a frequent basis concerning issues such as first aid, behavioural matters, and invitations to parental meetings.
- Support students while on duties at break and lunchtimes.
- Capture minutes during attendance meetings, pupil disciplinary meetings with school governors and Headteacher, alternative provision review meetings, and Trust termly governor meetings.
- Currently working through TA Level 3 qualification and regularly support students in the classroom in TA staff absence.
- Work with the academy PA on admissions, transition, in year transfers and permanent exclusions.
- Support students off-site school trips.
- First Aid trained.
- Develop content for academy social media platforms and consistently update school website.
- Frequent engagement with Pastoral Year Leaders regarding attendance, punctuality, and occurrences during break and lunch times.
Bar staff/waitress
Sir Winston Churchill (Mitchell’s & Butlers)
Rochdale
09.2020 - 10.2022
- Deliver efficient, personal customer service to guests, ensuring accuracy when taking orders, especially if a guest had an allergy.
- Exhibited strong organisational skills, particularly in high-pressure situations, to coordinate order taking, serving and table maintenance.
- To resolve disputes and complaints calmly and professionally or escalate to the manager if needed.
Operations Assistant
YCE Catering Equipment Ltd
Leeds
06.2014 - 12.2019
- To place accurate orders for kitchen equipment ranging from one off pieces to full kitchen projects within the hospitality sector.
- To raise customer invoices on Sage 50 accounts.
- Enter supplier invoices and cross-reference pricing to confirm accurate charges.
- Chase missing invoices and reconcile supplier statements.
- Developed costing sheets for Directors highlighting profit generated on each job.
- Liaised with customers and suppliers regularly via email and phone.
- Balanced petty cash weekly.
- Verified the fitting teams overtime claims using van tracking technology.
- Performed general administrative tasks including filing, photocopying, and providing reception cover as required.
Internal Account Manager
Berendsen
11.2010 - 06.2014
- Responsible to a specific geographical area and was the first point of contact for customer enquiries.
- Handled various customer requests via phone or email such as account enquiries, processing orders, complaints, invoice queries, raising credit notes and arranging for my field based colleague to visit.
- To look for opportunities to up-sell products or add additional items.
- To input reports submitted by my field based colleague and complete any actions needed.
- I trained new starters as and when they were recruited.
- Assumed role of acting officer manager while on secondment.
Customer Service Consultant
HBOS
04.2007 - 11.2010
- Managed inbound customer calls regarding credit card account enquiries.
- Chosen to participate in job fair to engage potential colleagues and inspire individuals to join.
Trainee Travel Advisor
Going Places Leisure Ltd
Leeds
08.2006 - 04.2007
- To welcome people into the branch and build rapport while taking customer enquiries and find their perfect holiday.
- Liaise with customers face to face, over the phone and via email.
- Ensure the shop floor was always clean and tidy, with brochure shelves fully stocked.
- Regularly update the offers in the window displays, using my initiative to search for new offers in various different locations and different types of holidays to capture all potential customers.
Education
School - GCSEs
01.2001 - 01.2006
NVQ - Customer Service
Bradford College
01.2012 - 01.2013
Certificate of Higher Education - Teaching Assistant
The Learning College
11.2025 -
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Resourcefulness
- Public Relations
- Social media marketing
- Knowledge of CPOMs and SIMs
- Organisational efficiency
Affiliations
- Netball
- Horseriding
- Pilates
References
References available upon request.
Timeline
Certificate of Higher Education - Teaching Assistant
The Learning College
11.2025 -
Administrative Officer
Cranmer Education Trust - St Anne's Academy
10.2022 - Current
Bar staff/waitress
Sir Winston Churchill (Mitchell’s & Butlers)
09.2020 - 10.2022
Operations Assistant
YCE Catering Equipment Ltd
06.2014 - 12.2019
NVQ - Customer Service
Bradford College
01.2012 - 01.2013
Internal Account Manager
Berendsen
11.2010 - 06.2014
Customer Service Consultant
HBOS
04.2007 - 11.2010
Trainee Travel Advisor
Going Places Leisure Ltd
08.2006 - 04.2007
School - GCSEs
01.2001 - 01.2006