Julie Thompson

• Responded to telephone enquiries proficiently, securing customer satisfaction.
• Administered confidential documents securely, maintaining discretion at all times.
• Optimised office efficiency through effective management of incoming and outgoing correspondence.
• Provided extensive assistance to senior management team, optimising decision-making effectiveness.
• Ensured timely and accurate fulfilment of administrative responsibilities.
• Managed digital databases and physical file systems.

• Undertake filing on a daily basis to provide effective record keeping in line with local procedures

• Request and receive information/records from other establishments

• Store records appropriately / forward the back record or abscond record to the requesting establishment in a timely manner

• Send, collect and distribute faxes to appropriate staff

• Maintain the filing system of the previous year’s files so they are moved to archive and the oldest archive years files are sent for destruction in accordance with required standards (e.g. data protection)

• Maintain accurate filing system for area of work

• Respond to queries relating to area of work, redirecting where required

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.

• Documented daily progress notes, maintaining accurate records.
• Assisted clients in managing budgets to encourage financial independence.
• Managed challenging behaviour with de-escalation techniques, reducing potential harm risk.
• Offered empathetic listening during crises, providing immediate psychological relief.
• Monitored medication use for compliance with prescribed treatment plans.
• Provided emotional support to clients, enhancing their overall wellbeing.